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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Budget Hotel Ok. A budget hotel. Good price. 2.5 Stars
Business response:
Donald, thank you for your kind review of Extended Stay America. We love being able to provide our guests with comfortable accommodations, so we are so glad that you found us to be a great value. Thank you again for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management
As an extended stay, it was quite nice, and the kitchen in my room was excellent. But it advertised continental breakfast. It didn't have that at all. It had what I call "grab and go" breakfast foods. There was no eating area, and the selection was very slim.
Business response:
Alan, we appreciate you being a guest at Extended Stay America. It is a pleasure to know you liked having a fully-equipped kitchen and that you had a great stay. The booking website clearly states that we offer our guests free on-the-go breakfast. Your concern regarding our breakfast choices will be discussed with our Brand Leaders when updating our selections moving forward. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Some of the clientele left much to be desired. Would have been nice to have some fresh fruit available at breakfast vs. all processed food. The shower was not clean and no one seemed to care after mentioning it.
Business response:
We are sorry for the inconvenience you had in your room. Your feedback for the oversight is shared with our housekeeping team to be more diligent going ahead. It was also disappointing to know you did not like our breakfast offerings. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. On a positive note, your rating suggests you had an overall comfortable stay, and we hope these positive aspects of your visit will help you choose again in the future. Sin... read more
great value
Business response:
Thank you for making Extended Stay America a part of your travel plans. It is a delight to know you enjoyed your stay with us and that you found us to be a great value. Your review is appreciated, and we look forward to serving you soon. Sincerely, Hotel Management
The overall room condition is good. But carpets, some furniture, and the lobby needs upgrade.
Business response:
Thank you for your review. We are happy that overall you enjoyed your stay at our hotel. However, we apologize that our accommodations fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. Thank you again for being our guest, and we look forward to seeing you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,838 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.