Extended Stay America Select Suites - Detroit - Novi - Haggerty Road

Business response:

Thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in some aspects. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for sharing your comments at Extended Stay America. We are glad to know you were impressed with your apartment-style suite along with the kitchen facilities and also enjoyed our location. Thank you again for including us in your travel plans. It will be our pleasure to welcome you back anytime you visit our area. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. However, we sorry you weren’t able to take advantage of our breakfast and your feedback is shared with the concerned team to find out what went wrong. It was a pleasure serving you, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the unpleasant stay you had with us and for the service issue you experienced. Your feedback will be used as a training tool to improve our service going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to give us your feedback on your stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Going forward it will show how proud we are to welcome our guests, and ... read more

Business response:

Seung, thank you for reviewing your stay at Extended Stay America. We're glad to know overall you had a great time with us, but we're sorry for not meeting your expectations with our cleanliness. We have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management