Extended Stay America Select Suites - Detroit - Novi - Haggerty Road

Business response:

Michael, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Thank you for sharing your review. We are glad to read you liked our convenient location, but we also appreciate your observations for the need to update and have taken a note of it. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management 

Business response:

Eli, thank you for choosing us for your needs. We apologize for the inconvenience you had in your room. Your feedback for the toilet is shared with the maintenance team to do the necessary repairs. Please consider giving us another chance to provide you with a better stay on a future date. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity of welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your stay. We are glad to read you found us to be a good value and that liked the service provided by our staff. However, we are sorry for not meeting all of your expectations. Your feedback is appreciated as it will help us improve our facilities moving forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad you had a pleasant time here. We value your feedback as it will help us improve our facilities moving forward. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay with us. We’re sorry for the issues you encountered in your room. Please be assured that we have asked our housekeeping team to deeply clean the entire room and the maintenance team to fix the towel rod as soon as possible. We appreciate your valuable feedback and hope to have an opportunity to provide you with a much better experience. Sincerely, Hotel Management 

Business response:

Eli, thank you for staying at Extended Stay America. We are pleased to know you loved our well-maintained accommodations and that you had a nice stay here. Thanks again, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Francine, thanks for the review of Extended Stay America. We are pleased to know you liked our well-maintained property and that we were able to meet your expectations at a great price. Thanks once more for your comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management