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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Extended Stay America Hotel Detroit - Novi - Haggerty Road_ is located at 21555 Haggerty Rd, Novi, MI. This business specializes in Hotels & Motels and Other Lodging.
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff did not accomendate when first arriving staff was loud on the phone in back talking ghetto ...other ..staff finally came i express our concerns with the service nothing was done no breakfast in the morning....terrible
Business response:
It's never our intention to disappoint our guests. We apologize for your unpleasant experience with our associates. We value your feedback and will use it to make sure so we are more consistent in our service delivery. Your feedback in regard to grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will consider staying with us again as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hote... read more
Business response:
Ibrahim, thank you for being our guest. We are pleased you overall enjoyed your stay but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon when in the area. Sincerely, Hotel Management
Close to my convention It was a couple minutes from where I needed to go. Very friendly and the breakfast was delicious
Business response:
Kevin, thank you for being our guest and for posting your review. We're so glad we lived up to your expectations and that our location was perfect for your needs. We hope you will choose Extended Stay America again soon for another enjoyable stay. Sincerely, Hotel Management
Eh, it was fine... I would not pay more than $80 Do not expect anything more than basic accommodations. Our room isn't what you would call "clean" with years of dust on top of the refrigerator, grime in all the corners, a remote control that was held together with scotch tape, a sticky countertop, etc etc. However, for $80/night, we didn't expect much more. The paint was different colors, there was hair on the bathroom sink, and stains in the carpet.
Business response:
Thanks for evaluating your visit to our hotel. Although you had an overall comfortable stay with us, we apologize for the cleanliness issue you noticed while being here. Your feedback has been discussed with our housekeeping team to step up our game and deliver better service going ahead. We hope the positive aspects of your stay will bring you both back to us. Sincerely, Hotel Management
Service was good and people were very polite. the only real problem I had was the third floor where my room was really smelled of cigarette smoke in the hall ways and there were cigarette butts between the screen and the glass in the windows when i cracked the window open.
Business response:
Louis, thank you for staying at Extended Stay America. We are glad to read you had a nice time with us and that you liked our courteous service. That being said, we are sorry for the cleanliness issues you encountered while here. We will promptly take action to rectify the problems. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Business response:
Johnsun, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
The hotel was very outdated and not all that clean. The front desk was seldom attended
Business response:
Jerry, Although you liked certain aspects of our hotel, we apologize for falling short of your expectations and the inconvenience you encountered while being here. Your feedback is shared with the housekeeping and front office team in an effort to provide better guest experiences going forward. We hope you’ll give us a chance to showcase you our improved side on a future date. Sincerely, Hotel Management
fair air conditioning would not stay on...did not seem to be much in the way of service help...( I had an out door dog with me) bed had no mattress pad...was OK, but sleep was not sound...
Business response:
Debra, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for the issues you experienced while you were here. We have discussed your feedback with the concerned teams in an effort to improve moving forward. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 4.3 star rating with 1,225 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.