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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Extended Stay America Hotel Detroit - Novi - Haggerty Road_ is located at 21555 Haggerty Rd, Novi, MI. This business specializes in Hotels & Motels and Other Lodging.
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Having recently stayed at a good Extended Stay in Montana I was disappointed in the condition of the room in Novi. Trim was loose on a counter, a towel rack with loose at one end, and the shower essentially didn't have hot water, although the wash basin did. The place was clean and comfortable.
Business response:
Thank you for taking time to share your feedback online. Although you liked certain offerings and had an overall pleasant stay, we apologize for the difficulties you encountered here.Your feedback has been shared with the maintenance team for review and action.We hope to have an opportunity to make it up to you in the near future. Sincerely, Hotel Management
The refrigerator was a little bit loud. And I could hear the residents from upstairs.
Business response:
Thank you for being our guest. We are sorry your stay was disturbed due to the noises you experienced. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Also, we have alerted our maintenance team about the refrigerator, and they are making necessary repairs. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Not horrible for 1 night It was ok. I was a little disappointed in the condition of the room. The blankets had a hole, the a.c. unit was older, the curtains wouldn't close completely and under the bed was dirty. I have pics bc I was shocked. There was a remote (not current remote), plastic papers and dust. The tub was great. Clean and deep. Hot water. Asked for extra towels but didn't get them.
Business response:
Thank you for your review. We were disheartened to read about the problems you encountered hope you will accept our sincerest apology for what transpired. We have discussed your feedback with the concerned teams, we're and taking appropriate steps to make sure future guest do not experience the same issues. We hope to have another opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
comfort room nice kitchin good bus clean bed thank you
Business response:
Thank you for choosing Extended Stay America. It’s great to know you were happy with your well-appointed room along with the fully-equipped kitchen and had a nice time with us. Thank you for your business, we appreciate you. Sincerely, Hotel Management
Just a quite place to unwind after work and enjoy your night
Business response:
It was a pleasure having you as our guest at Extended Stay America. It's great to know you enjoyed your stay and our facilities and service were to your satisfaction. Please visit us again the next time you are in the area. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
I like it for the most part just not the best staff here
Business response:
Thank you for sharing your feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Good experience
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 4.3 star rating with 1,225 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.