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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Extended Stay America Hotel Detroit - Novi - Haggerty Road_ is located at 21555 Haggerty Rd, Novi, MI. This business specializes in Hotels & Motels and Other Lodging.
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Danielle, thank you for being our guest and letting us know your overall visit was a pleasant one. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Booked this room for my sister-in-law after a late flight in - she slept well -relaxed and enjoyed her breakfast before driving back to Marshall, MI
Business response:
Louise, thank you for taking the time to share your review about Extended Stay America. We are delighted to read you loved the service provided by our associates and had a restful night’s sleep. We hope you are already planning another trip our way. Sincerely, Hotel Management
No frills but clean and comfortable If you're looking for a hotel with a fancy breakfast service, this isn't it. The amenities are minimal, but the rooms are clean and comfortable and they do have full mini-kitchens so you can make your own breakfast if that's what you want to do. Housekeeping is only once per week after you have stayed one week, but if you're traveling alone like I was, this is more than adequate and you can always ask for extra soap, shampoo, or clean linen/towels at the front desk if they're needed. Overa... read more
Business response:
Jarrett, thank you for choosing Extended Stay America and for your review. We are pleased you had a comfortable stay and were impressed with your well-appointed room. Your feedback is of utmost value to us as it will help us to improve. We appreciate your business and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
Novi地区のアクセスはしやすい ・宿泊中、隣の部屋が深夜、早朝、うるさく部屋を変えてもらうことになった。部屋間の防音は少し低い。 ・朝の朝食メニューは少ない。もう少し改善してほしい。 ・コンセントが数か所壊れていて、充電ができないことがあった。
Business response:
Thank you for taking the time to post a review. We are sorry our selections at the complimentary grab-and-go breakfast didn't live up to your expectations and that you experienced maintenance issue with your room. We have shared your concerns with our engineering team to prevent such instances moving forward. We would love the opportunity to welcome you back soon. Sincerely, Hotel Management
Ok for a short stay and a place to sleep. No night lobby staff. Not even trash removal. In safe area.
Business response:
Thank you for posting a review of your stay. It's nice to read that we met most of your expectations. However, we apologize for the problems you had while here. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Nice hotel close to the conference hall. I attend the exhibition "The battery show". Season was nice, so my travel was very comfortable.
Business response:
Thank you for taking the time to share your feedback. We are pleased to know our location was ideal for your needs and that you were satisfied with your stay. I have taken a note of your suggestion. It was good to have you here, and we hope to welcome you back soon. Sincerely, General Manager
Okay Stay. Not impressed. No one was at the check-in counter for 15 minutes or more. Had to contact the call center to hunt someone down. Room carpet was very spotted with stains. It may have been clean (?) but felt dirty. I liked the 3 pillows on the bed with 3 different "hardness" levels. I was able to find the pillow that worked for me.
Business response:
Tom, thank you for being our guest. Although you were overall satisfied with your stay, we apologize for not living up to your expectations. I have shared your feedback with my entire team and will use it as a training tool to improve our performance moving forward. We hope you will consider giving us a second chance in the future. Sincerely, General Manager
Business response:
Many thanks for taking the time to share your generous rating of Extended Stay America. We appreciate you being our guest and hope to see you again on your next visit to our area. Sincerely, General Manager
No cleaning done after 1st night stay. Stay was for 2 nights. There was no cleaning / Janitor to rearrange or change the bath towels after 1st night and was surpised. I said never mind and let it go.
Business response:
We appreciate you staying with us and providing a review of your experience. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. And fresh linens and towels along is always available at the front desk. We are grateful for t... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 4.3 star rating with 1,225 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.