This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Extended Stay America Hotel Detroit - Novi - Haggerty Road_ is located at 21555 Haggerty Rd, Novi, MI. This business specializes in Hotels & Motels and Other Lodging.
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Came for a wedding.Your hotel was centrally located for both the wedding and the reception.
トロントからシカゴへの帰り 冷蔵庫、レンジあり。キッチン周りが揃ってる(フロントで借りれる)し、コインランドリーもあるので、ファミリーでの旅行には最適。
Bring your own The room was clean, the staff was very friendly but there are no glasses anywhere for rinsing your mouth or drinking water. For an extended stay there are no dishes, cups, silverware or anything you would need to prepare or eat in the kitchenette. No cabs were recommended by the staff and of course no shuttles.
Business response:
Thank you for your feedback about your stay at our hotel. I sincerely apologize that we failed to communicate our dishware policy during check-in. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request. To uphold our company’s high standards, I will be coaching our front desk staff to make sure we are clearly communicating our amenities during guest arrivals. Still, I am glad to read that you enjo... read more
hotels.comの対応に驚きです 夜の10時頃チェックインしたところ Hotels.com側の手配ミスで予約されて いませんでした。 国際電話でHotels.comに電話をしたところ 周辺で自力でホテルを探して欲しいと、 hotels.comより説明があり、差額分はhotels.comの商品券で支払うと説明が あったが、既に夜の10時をすぎており 周辺に同格のホテルは有りませんでした。 やっとで見つかったホテルも、差額が 100ドル以上のホテルしか無く、商品券を 100ドル貰っても困るのと、夜の10時過ぎに 移動する気力もなく、ホテル側にもう一度 お願いしたところ、掃除のしていない部屋 なら宿泊出来ると説明があり、やむを得ず その部屋に宿泊しました。 その後、hotels.comにクレーム(M-13421791） をメールで配信したが、返事が有りません。 このようなhotels.comの対 知って欲しく 口コミを書かせて頂きました。
Decent Hotel Went to Novi for business. The hotel was fine. Drawback is not kitchen items, hairdryer or shampoo in the room. You need to get them from the front desk, so if you stay at this hotel, ask at checkin so you don't need to make another trip to the front desk.
Business response:
Thank you for providing us with details about your stay. We appreciate you letting us know that our amenities were not to your expectations. I will be sure to work with our front desk staff to ensure we are clearly communicating our amenities during guest arrivals. We are sorry for this issue, but are glad to read that you had a positive experience overall. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Adequate lodging. Staff seemed less than thrilled to be there.
Great for the price and location Was looking for a place to sleep after a fundraiser event. Hotel was practical and conveniently located. Worth the price.
Business response:
I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed our reasonable rates as well as our convenient location. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 4.3 star rating with 1,138 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.