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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Extended Stay America Hotel Detroit - Novi - Haggerty Road_ is located at 21555 Haggerty Rd, Novi, MI. This business specializes in Hotels & Motels and Other Lodging.
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok for a short stay and a place to sleep. No night lobby staff. Not even trash removal. In safe area.
Business response:
Thank you for posting a review of your stay. It's nice to read that we met most of your expectations. However, we apologize for the problems you had while here. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Nice hotel close to the conference hall. I attend the exhibition "The battery show". Season was nice, so my travel was very comfortable.
Business response:
Thank you for taking the time to share your feedback. We are pleased to know our location was ideal for your needs and that you were satisfied with your stay. I have taken a note of your suggestion. It was good to have you here, and we hope to welcome you back soon. Sincerely, General Manager
Okay Stay. Not impressed. No one was at the check-in counter for 15 minutes or more. Had to contact the call center to hunt someone down. Room carpet was very spotted with stains. It may have been clean (?) but felt dirty. I liked the 3 pillows on the bed with 3 different "hardness" levels. I was able to find the pillow that worked for me.
Business response:
Tom, thank you for being our guest. Although you were overall satisfied with your stay, we apologize for not living up to your expectations. I have shared your feedback with my entire team and will use it as a training tool to improve our performance moving forward. We hope you will consider giving us a second chance in the future. Sincerely, General Manager
Business response:
Many thanks for taking the time to share your generous rating of Extended Stay America. We appreciate you being our guest and hope to see you again on your next visit to our area. Sincerely, General Manager
No cleaning done after 1st night stay. Stay was for 2 nights. There was no cleaning / Janitor to rearrange or change the bath towels after 1st night and was surpised. I said never mind and let it go.
Business response:
We appreciate you staying with us and providing a review of your experience. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. And fresh linens and towels along is always available at the front desk. We are grateful for t... read more
Business response:
Lonnie, thank you for staying at Extended Stay America. We are glad to know you enjoyed your stay thoroughly. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
Pretty good The room and the hotel were very comfortable. The room had a little bit of a small to it, but overall, the stay was comfortable.
Business response:
Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America - Detroit - Novi - Haggerty Road. We truly appreciate your kind comments regarding comfortable suites. We look forward to welcoming you back soon! Sincerely, General Manager
Mediocre. It was okay. It wasn't terrible .. but it was definitely nothing special. There was no wow factor in any way shape or form. The hotel itself is just very boring and iscolating. But like I'm said it was fine nothing technically was wrong with the hotel or its staff and nothing went specifically bad.
Business response:
William, thanks for posting a review. We are pleased you had an overall nice stay and our service and facilities were adequate for your needs. We hope you will visit us again the next time you are in the area. Sincerely, General Manager
Nice older facility Definitely an older facility, but has been kept up. I'd stay there again.
Business response:
Karen, we appreciate you staying at Extended Stay America - Detroit - Novi - Haggerty Road. It’s our pleasure knowing you enjoyed being with us and had a comfortable stay. We look forward to welcoming you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 4.3 star rating with 1,138 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.