Extended Stay America Select Suites - Detroit - Novi - Haggerty Road

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Amanda, thank you for choosing to stay at our hotel. We are happy to know you liked your clean & comfortable room, but we regret any inconvenience caused to you due to our ongoing renovations. We would love for you to experience our updated look and hope you will come back and see us again soon. Sincerely, Hotel Management 

Business response:

Richard, thank you for evaluating your stay. We are sorry for the issues you experienced during your stay and regret the inconvenience it caused. Your feedback in regards to the grab-and-go breakfast offerings has been shared with our Brand Leaders so they have knowledge of our guests' desires regarding the breakfast choices and will assist them in determining new future offerings. Your feedback will be shared with the appropriate team. We hope we have the opportunity of hosting you back again for a much better experience. ... read more

Business response:

Michael, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Thank you for sharing your review. We are glad to read you liked our convenient location, but we also appreciate your observations for the need to update and have taken a note of it. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management 

Business response:

Eli, thank you for choosing us for your needs. We apologize for the inconvenience you had in your room. Your feedback for the toilet is shared with the maintenance team to do the necessary repairs. Please consider giving us another chance to provide you with a better stay on a future date. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity of welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your stay. We are glad to read you found us to be a good value and that liked the service provided by our staff. However, we are sorry for not meeting all of your expectations. Your feedback is appreciated as it will help us improve our facilities moving forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad you had a pleasant time here. We value your feedback as it will help us improve our facilities moving forward. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management