Extended Stay America Select Suites - Detroit - Novi - Haggerty Road

Business response:

Thank you for evaluating your stay with us. We’re sorry for the issues you encountered in your room. Please be assured that we have asked our housekeeping team to deeply clean the entire room and the maintenance team to fix the towel rod as soon as possible. We appreciate your valuable feedback and hope to have an opportunity to provide you with a much better experience. Sincerely, Hotel Management 

Business response:

Eli, thank you for staying at Extended Stay America. We are pleased to know you loved our well-maintained accommodations and that you had a nice stay here. Thanks again, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Francine, thanks for the review of Extended Stay America. We are pleased to know you liked our well-maintained property and that we were able to meet your expectations at a great price. Thanks once more for your comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management 

Business response:

Shiann, thank you for your review. It is nice to know you had a pleasant time here. Your feedback with regard to cleanliness has been shared with our housekeeping team to be more diligent in their efforts. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad you had a nice time here and that you liked our convenient location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and providing your candid feedback. We apologize for issues you experienced while here. Your review has been shared with the respective team so we can understand what happened and correct our process to ensure a better visit. We would appreciate another opportunity to provide you with a better experience when in the area. Sincerely, Hotel Management 

Business response:

Rob, thank you for your glorious comments regarding your stay at Extended Stay America. We are thrilled to know you were impressed with our hospitality while you were here. Amber and her team will be pleased to hear your compliments. We appreciate your recommendation and look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

It's never our intention to disappoint our guests. We apologize for your unpleasant experience with our associates. We value your feedback and will use it to make sure so we are more consistent in our service delivery. Your feedback in regard to grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will consider staying with us again as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hote... read more