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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room smelled like cigarettes, asked for a different room and 2nd also smelled very bad. Till the 3rd, was a bit better. But the hotel in general has a very bad smell and is very dirty
Business response:
Dear Abelardo, Thank you for your feedback. We're sorry to hear about the issues you experienced with the room odors and cleanliness during your stay. Your comments are important to us, and we are addressing them with our team to ensure improvements are made. We appreciate your patience as we worked to find a more suitable room for you. We hope to provide you with a much better experience in the future. Sincerely,Hotel Management
Worse. Nothing good about hotel nor the staff.
Business response:
Dear Yamal, Thank you for your feedback. We’re truly sorry to hear that your experience did not meet your expectations and that you were dissatisfied with both the hotel and our staff. This is not the level of service we strive to provide, and we will address your concerns with our team to make necessary improvements. We hope you’ll consider giving us another chance to offer a better experience. We look forward to welcoming you back. Sincerely,Hotel Management
People getting high in the parking lot. No attendant at the front desk after 10 pm.
Business response:
Dear Antonio, Thank you for your feedback. We’re truly sorry to hear about the issues you experienced with the parking lot and front desk coverage. Ensuring a safe and secure environment is a top priority for us, and we will review our security and staffing procedures to address these concerns. Your comfort and safety are important to us, and we hope to have the opportunity to provide a better experience on your next visit. Sincerely,Hotel Management
The room was so smelly like old wood smell, carpets so old and filthy.
Business response:
Dear Guest, Thank you for your feedback. We apologize for the unpleasant odor and the condition of the carpets in your room. This is not the experience we aim to provide, and we are addressing these issues with our maintenance team. Your comfort is important to us, and we appreciate your comments as they help us improve. We hope you will consider giving us another chance to offer a more pleasant stay in the future.Sincerely,Hotel Management
Checked me out before 11am which is check out time. More than that insisted check out at 11am. I went to room before 11am then realized some of my stuff missing. Waiting at front desk to talk to receptionist she said she just arrived dont know anything. That was 11.04am Then realized assistant manager going on vacation today so thats why they did it. I lost Sim card which i had valuable contacts. Also my food in the fridge thrown away. Nasty people nasty property. No empathy at all.
Business response:
Dear Yamal, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
I stayed here because it’s pet friendly. What wasn’t friendly was the staff harassing me about my small dog. When I checked in I told the woman I had a dog with me (because I knew about the $25/day pet policy) and I told her she could charge it to the card on file. Later, I’m bringing in my dogs crate and an employee helped me with the door. 15 minutes later I had the maid knock on my door and say “so and so saw you bringing in dog stuff. If you have a dog you need to go up front and pay for it” obviously I was irritated bec... read more
Business response:
Dear Guest, Thank you for sharing your experience. We regret that your stay was affected by the misunderstanding regarding the pet fee and the way the situation was handled. It is our goal to ensure all our guests, including those with pets, have a comfortable stay. We will address your feedback with our team. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Pretty run down. Clean enough but not even shampoo in the room. No coffee maker so really substandard. There was a giant spider alive and well in the window (inside) so that just speaks to how little care they put into it. Overall not terrible, but would never recommend.
Business response:
Dear Randon, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. From the moment you check in to the time you check out, we strive to offer exceptional customer service and meticulous attention to detail in all aspects of our property. We're committed to addressing these concerns and ensuring that every ... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,747 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.