Extended Stay America Select Suites - Detroit - Sterling Heights

Business response:

Vanessa, thank you for your review. We are happy to know you liked our courteous staff. However, we are sorry for the issue you had. For any unresolved financial queries, feel free to reach out to us, as we will be happy to assist you further. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Venesia, thank you for the glowing review of Extended Stay America. It's a pleasure to know you had a wonderful stay with us and liked our well-kept property. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Jameyla, thank you for sharing your feedback with us. Although you had an overall satisfactory stay, we are sorry for not meeting all of your expectations for an enjoyable time. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write a review of our hotel. We are glad you were pleased with our courteous service. However, we regret your disappointment regarding our dishware policy. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we... read more