Extended Stay America Select Suites - Detroit - Sterling Heights

Business response:

Jameyla, thank you for sharing your feedback with us. Although you had an overall satisfactory stay, we are sorry for not meeting all of your expectations for an enjoyable time. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write a review of our hotel. We are glad you were pleased with our courteous service. However, we regret your disappointment regarding our dishware policy. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we... read more

Business response:

Thank you for being our guest at Extended Stay America. We are glad to know you enjoyed your time with us and that you were impressed with our apartment-style accommodations. Thank you for choosing us, and we look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

Bianca, thank you for staying at our hotel. We are sorry for the cleanliness issue you had in your suite and regret the inconvenience caused. We have shared your comments with the housekeeping team to be more diligent going forward. Also, we apologize that you had an unpleasant experience due to internet connectivity issues. Our service provider assures us the problem has been resolved and we anticipate no further problems. We hope to see you again in the future for a much better experience. Sincerely, Hotel Management