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Extended Stay America Select Suites - Detroit - Sterling Heights
- Hotels
- Sterling Heights, MI
About this business
Location details
33400 Van Dyke Ave., Sterling Heights, MI, 48312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible altogether
Business response:
Dear Michael, Thank you for choosing our hotel for your recent stay. On behalf of our entire staff, we would like to apologize for not meeting your expectations. We make every effort to provide an exceptional stay for each of our guests; therefore, we are disappointed if this was not your experience. We hope you will consider giving us a chance in the future so we can provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
In last couple of visits, I had to change rooms because they weren't clean as they should be. Its getting to be redundant telling the staff of the linen.
Business response:
Dear Amber, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the cleanliness of your rooms during your recent visits. This is very uncommon, and we understand how frustrating it must be to request fresh linens repeatedly. Your comments have been shared with our housekeeping team to ensure improvements are made. We value your patience and hope to provide a smoother and more comfortable experience on your next stay. Sincerely, Hotel Management
Would not recommend
Pics are deceiving Horrible stay. Very dirty room. Pictures do not look anything like what really is there. There is dirty pair in the sink, wash left in the shower used and cigarette burns pillowcases and blankets.
Business response:
Dear Amanda, Thank you for sharing your experience. We sincerely apologize for the condition of your room and understand how frustrating it must have been to arrive and find that the accommodations did not reflect your expectations. While limitations sometimes arise, cleanliness and comfort remain top priorities, and your feedback has been shared with our team to ensure improvements are made. We’re committed to doing better and hope you’ll consider giving us another chance to provide a more positive stay. Sincerely, Hotel Ma... read more
Welcoming guest by saying to them we don't have shampoo inside the room also we have to told to go Walmart and get the things we need for the room ,as soon we enter the room was big spot of water left on the kitchen counter plus room was dirty not recommended for family also the TV stand table one of the drawers wasn't working other than that area wasn't bad but definitely not staying there anymore I understand hotel wasn't expensive but I didn't expect walking to the bathroom not seeing there any of shampoo and body wash
Business response:
Dear James, We are sorry to hear that the condition of your room was not adequately maintained and for any miscommunication regarding our in-suite amenities. More often than not, our guests bring their own personal items from home to use, so we keep complimentary hair dryers and toiletries available upon request at the front desk. We also regret the inconvenience caused by the broken drawer. Your comments will be shared with the respective teams for improvement. We appreciate your patience and thank you for your feedback, as... read more
this is by far the absolute worse hotel experience i have EVER had. to the moment i checked in and the people staying being completely awkward and making me uncomfortable beyond belief, to my room being beyond dirty, to my door not locking, the smell & the noise. there was bugs everywhere, there was curly little hairs ALL over my shower, the bedding was stained and ripped and the carpet was beyond not touched… absolutely disappointing as the imagines online don’t even match the property. it’s also gut wrenching to be driving... read more
Business response:
Dear Guest, Thank you for bringing these concerns to our attention. We deeply regret that your recent visit did not meet expectations and sincerely apologize for the discomfort and distress you experienced. Your feedback is important, and we are addressing the issues raised to improve the overall quality and guest experience. We understand the frustration of a stay that does not align with expectations, especially after a long journey. We would welcome the opportunity to provide a significantly better experience should you c... read more
No hot water bed hard as a rock. No front desk only certain times. Towels terrible charge for everything people right by door smoking weed. Just don't waste your money.
Business response:
Dear Guest, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during yourstay. Your feedback is of utmost importance tous, and we take these matters seriously. We are committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aidusin making necessary improvements. We genuinely hope you will consider givingusanother chance in the future to provide you w... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Sterling Heights
How is Extended Stay America Select Suites - Detroit - Sterling Heights rated?
Extended Stay America Select Suites - Detroit - Sterling Heights has a 3.4 star rating with 1,201 reviews.
When is Extended Stay America Select Suites - Detroit - Sterling Heights open?
Extended Stay America Select Suites - Detroit - Sterling Heights is open now. It will close tomorrow at 12:00 a.m.