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Extended Stay America Select Suites - Detroit - Sterling Heights
- Hotels
- Sterling Heights, MI
About this business
Location details
33400 Van Dyke Ave., Sterling Heights, MI, 48312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible When I arrived at hotel no one was at the front desk had to wait 30 min for some to arrive and get me checked in. Once at the room found Carpet was very dirty, covers bad odor, no hot water in shower, device under the toilet seems to flash on and off sees as if it’s taking pictures. Someone needs to have this checked out. It was a terrible stay.
Business response:
Dear Guest, Thank you for sharing your concerns with us. We sincerely apologize for the inconveniences you experienced during your stay, from the wait at check-in to the cleanliness and maintenance issues in your room. Your comfort is our top priority, and we will have our team address these matters immediately, especially regarding the bathroom device, to ensure no further concerns. We regret that your stay fell short of expectations and appreciate your feedback.Sincerely,Hotel Management
The hotel smelled, the carpets need replacing. The front desk was never available. The key cards stopped working in the middle of the night and the night attendant was nowhere to be found for over 30 minutes. Checking in took about an hour because the attendant was somewhere in the hotel asleep. You have to pay for fresh linens and towels and that unbelievable. There was no soap in the restrooms. The room smelled of mildew and the sheets were stained. The floor wasn’t clean and also had been swept underneath the bed. There w... read more
Business response:
Dear Tanya, Thank you for your feedback. We deeply regret that your stay did not meet our standards. Your concerns about cleanliness, room maintenance, and service are concerning, and we are taking immediate action to address these issues. We apologize for the inconvenience with the key cards and check-in process. Your experience is important to us, and we are committed to making necessary improvements. We hope to welcome you back.Sincerely,Hotel Management
Property looked nothing like the pics . Dirty and smelly . Staff was nice, however,
Business response:
Dear Monique, Thank you for your feedback. We’re sorry to hear that the property did not meet your expectations and that you found it dirty and smelly. We appreciate your kind words about our staff, but we are concerned about the issues you mentioned. We are taking immediate steps to address the cleanliness and maintenance concerns to ensure our property matches the standards shown in our photos. Your feedback is crucial, and we hope to provide a better experience in the future.Sincerely,Hotel Management
Halfway house Very dirty, no coffee, front desk closed at 10 and still wasn't open in the morning. I have stayed at other extended stay in the past and this wasn't anything like it. I tried to cram one into an old regular hotel.we wouldn't even use the gross tub it was stained and filthy. Other ones have pots and pans and this one wants you to buy them. Lots of drug use onsite
Business response:
Dear Michael, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Bad bad bad don't stay here We stayed last year and it wasn't bad. We had a family emergency and didnt have time to research and thought this hotel was okay and clean like before. Not only was the shower very dirty the floors were stick and filthy and the carpet is so gross we also found dirty underwear under the bed and leftover drinks under there. The TV had its own set of issues whether or not it wanted to work at any given time .The only clean part was the toilet. Im glad i didnt have to bring any children this trip beca... read more
Business response:
Dear Spencer, Thank you for your feedback. We sincerely apologize for the issues you experienced, including the cleanliness of the shower, floors, and carpet, as well as the TV and the odor concerns. We take these matters seriously and are taking immediate steps to address and rectify them. Your comfort is very important to us, and we regret that we did not meet your expectations. We hope you will consider giving us another chance to provide a better experience in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Sterling Heights
How is Extended Stay America Select Suites - Detroit - Sterling Heights rated?
Extended Stay America Select Suites - Detroit - Sterling Heights has a 3.4 star rating with 1,201 reviews.
When is Extended Stay America Select Suites - Detroit - Sterling Heights open?
Extended Stay America Select Suites - Detroit - Sterling Heights is open now. It will close tomorrow at 12:00 a.m.