Extended Stay America Select Suites - Detroit - Sterling Heights

Business response:

Dear Tyrone,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand your frustration with the lack of dining amenities and the absence of breakfast, which is not the experience we aim to provide. While certain services and amenities may vary, we are continuously working to enhance our offerings and guest experience. We truly appreciate your input and hope you’ll consider giving us another chance in the future. Your comfort is our priority, and we would... read more

Business response:

Dear Tammica,Thank you for sharing your feedback. We sincerely apologize for not meeting your expectations during your stay. We understand your frustration regarding the lack of amenities and nighttime staff availability, and we deeply regret any inconvenience caused. Providing a comfortable and well-equipped experience is important to us, and your concerns highlight areas where we can improve. Please know that we are reviewing these aspects of our service to meet the needs of our guests better. We hope you will consider sta... read more

Business response:

Dear Kutayba, Thank you for sharing your feedback. We sincerely regret that your experience did not meet our expectations. Cleanliness and attentive service are top priorities, and we are disappointed to learn of any shortcomings during your stay. While housekeeping policies may vary, we strive to ensure all guests feel comfortable and cared for. Your comments have been shared with our team to address any lapses and improve our services. We truly apologize for the inconvenience caused and appreciate your input as it helps us... read more

Business response:

Dear Michael, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including the cleanliness and check-in experience. This is not the level of service we strive to provide, and we understand how frustrating it must have been. Additionally, we regret any confusion regarding pricing. Your comments have been shared with our team to ensure we address these concerns moving forward. We are committed to improving our services and hope you will consider giving us another chance to prov... read more

Business response:

Dear Genora, Thank you for sharing your experience with us. We sincerely apologize for the disturbance you encountered during your stay. We understand how important a peaceful environment is for a restful visit, and we regret that this impacted your comfort. Your feedback is valuable, and we will work to ensure a quieter and more pleasant experience in the future.Sincerely,Hotel Management 

Business response:

Dear Brandon,Thank you for sharing your experience. We sincerely apologize for the pest issue you encountered during your stay. This does not reflect the standard of cleanliness we strive to maintain, and we will immediately address this matter with our team to ensure it is resolved. Your feedback is invaluable in helping us improve our services, and we truly regret the inconvenience this caused. We hope you will consider giving us another opportunity in the future to provide you with a more comfortable and pleasant experien... read more

Business response:

Dear Eric,Thank you for sharing your feedback. We regret any misunderstanding regarding our pet policy. While we strive to accommodate as many guests as possible, we understand that certain expectations were not met during your stay. We appreciate your input, and should your travel needs change, we hope to have the opportunity to welcome you back for a more enjoyable experience.Sincerely,Hotel Management