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Extended Stay America Select Suites - Detroit - Sterling Heights
- Hotels
- Sterling Heights, MI
About this business
Location details
33400 Van Dyke Ave., Sterling Heights, MI, 48312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk was closed at 11pm. They had to call a lady to come out to help and she was wearing street booty shorts and the company collar shirt. It smelled unclean and musty. Very old and outdated hotel.
Business response:
Dear Brandy, Thank you for your feedback. Please know we have strict quality control standards meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and level of customer service you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance... read more
I actually lived at this property five years ago for three years, I loved the staff, Continental breakfast, and Cleanses. It’s totally different now no continental breakfast not even water or coffee, if u want pots and pans and dishes u have to pay 50 dollars if u want new clean towels u have to pay for them and no house keeping if u not staying 10 days. I travel and never in life experienced a hotel like this. Never thought I would be saying things like this about extended StayAmerica the hotel I use to love to stay at.
Business response:
Dear Kevin, Thank you for sharing your feedback. We’re sorry to hear that your recent experience was disappointing compared to your previous stay. We have made changes to our services and amenities and understand how important it is to maintain high standards. We will review your comments and work to address these issues. Your satisfaction is important to us, and we hope to have the opportunity to provide a better experience in the future. Sincerely,Hotel Management
Gross Left after 1 day instead of staying a week. Does not even offer hand towels or soap for the bathroom
Business response:
Dear Jessie, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. It's disappointing to hear that essential items like hand towels and soap were not provided. This does not reflect our usual standards, and we will address these issues promptly. We hope you will give us another opportunity to provide you with the quality stay you deserve.Sincerely,Hotel Management
This was a dirty run down place. Was cheap. Should have known. Didn’t stay. Left and wrote off to get what pay for
Business response:
Dear Chad, Thank you for your feedback. We regret to hear that your experience did not meet your expectations. Cleanliness and maintenance are essential to us, and your comments about the condition of the property are concerning. We understand your decision to leave and appreciate your input, as it helps us to address these issues and improve our services. We hope to provide a better experience in the future.Sincerely,Hotel Management
The staff here were great however the hotel itself does not provide any kitchen, utensils, plates, pots, anything. What's the point of having a kitchen? When I asked them about it they said I could rent some from them or go to Walmart and buy some. I was trying to save money by cooking my own food so that doesn't help. There was no shampoo because they "ran out" and they do not have hair dryers in the room. The bathtub was disgusting. It may have been cleaned but it was run down and needed replacing. We had booked for two ni... read more
Business response:
Dear Carrie, Thank you for your feedback. We sincerely apologize for the inconveniences you encountered. Our goal is to improve our services based on guest experiences. Your concerns about kitchen supplies, bathroom cleanliness, and amenities will be addressed promptly. We hope to provide a better experience in the future. Sincerely,Hotel Management
Not so bad The hotel was out dated, wasnt terrible. I just wasnt comfortable.
Business response:
Dear Gabriella, Thank you for staying with us and sharing your experience. We understand the importance of a comfortable stay and are working on updates to improve our facilities. We appreciate your comments and hope to provide a more seamless experience in the future.Sincerely, Hotel Management
I’ve stayed at Extended Stay America properties in a few different locations over the years so I was expecting the cleanliness that I experienced prior. This stay was so bad, I almost changed hotels and took a loss on the entire amt but the places I found close by were booked up. I wish I had taken a video to so how horrible the filth(especially in the bathroom, one of the towels even had few weird/gross brown stains on them so I ended up buying a towels/wash cloth and pillow at the WalMart in rm 112. I had a friend stop ove... read more
Business response:
Dear Stephanie, Thank you for your feedback. We're deeply sorry for the cleanliness and noise issues you experienced during your stay. This is not the standard we uphold. We are addressing these concerns with our team to prevent future occurrences. We hope to welcome you again soon under better circumstances.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Sterling Heights
How is Extended Stay America Select Suites - Detroit - Sterling Heights rated?
Extended Stay America Select Suites - Detroit - Sterling Heights has a 3.4 star rating with 1,201 reviews.
When is Extended Stay America Select Suites - Detroit - Sterling Heights open?
Extended Stay America Select Suites - Detroit - Sterling Heights is open now. It will close tomorrow at 12:00 a.m.