Extended Stay America Select Suites - Detroit - Sterling Heights

Business response:

Dear Guest,Thank you for taking the time to share your experience. We truly value your feedback, and we are sorry to hear that your stay did not meet expectations. Providing a clean and comfortable environment with excellent service is a top priority, and we will certainly address your concerns with our team. We hope to have the opportunity to welcome you again and offer you a more enjoyable experience on your next visit.Sincerely,Hotel Management 

Business response:

Dear Guest,We sincerely apologize for the experience you had during your stay. A lack of staff presence and an unclean room are unacceptable and do not reflect the standards we strive to uphold. Your feedback has been shared with our team to ensure immediate corrective actions are taken. We truly regret the inconvenience caused and appreciate you bringing this to our attention.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Our front desk team is always here to help you. Please give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management 

Business response:

Dear Maurice, Thank you for sharing your concerns. We are truly sorry that you felt uneasy during your stay. Guest safety is extremely important to us, and we take this matter seriously. Our team works diligently to maintain a secure environment, and we regret if we fell short of providing the comfort and peace of mind you expected. Your comments are invaluable in helping us improve, and we sincerely apologize for any inconvenience you encountered. We hope you will give us another opportunity to provide you with a safer and ... read more

Business response:

Dear Angel, Thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the space you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management 

Business response:

Dear Kalishia, Please accept our deepest apologies for your disappointment regarding the cleanliness, safety, and level of service you received from one of our associates. We appreciate you bringing this to our attention, as we take these types of reviews seriously; our team will evaluate your feedback to ensure these concerns are taken care of. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management 

Business response:

Dear Virginia,We sincerely apologize for the experience you had during your stay. The presence of pests is unacceptable, and we take this matter very seriously. Please know that we are addressing this issue with our housekeeping and pest control teams to ensure a cleaner and more comfortable environment for all guests. Your feedback is invaluable in helping us improve, and we truly regret any distress this caused you. We hope you will consider giving us another opportunity in the future to provide you with a much better expe... read more