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Extended Stay America Select Suites - Detroit - Sterling Heights
- Hotels
- Sterling Heights, MI
About this business
Location details
33400 Van Dyke Ave., Sterling Heights, MI, 48312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not much to say. They don’t offer anything and everything is outdated
Business response:
Dear Laidback, Thank you for sharing your feedback. We apologize for any disappointment regarding the amenities and outdated aspects of our hotel. We are continuously working to improve our offerings and facilities to better meet the needs and expectations of our guests. Your comments will be taken into consideration as we strive to enhance the guest experience. We appreciate your input and hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management
Water wasn’t hot, bedroom was dirty I had to buy cleaner to clean the room myself
Business response:
Dear J, Thank you for your feedback. On behalf of hotel management, we sincerely apologize for the issues you experienced during your stay. Providing a clean and comfortable environment is our priority, and we regret falling short of your expectations. Rest assured, we are investigating the water temperature and cleanliness concerns to ensure they are promptly addressed. Your comments are valuable, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Only extended stay I’ve ever stayed at they had nothing. Not even the glass plate that goes inside the microwave. 2 towels 2 wash cloths and I can pay for more . One bar of soap . No pans no plates no dishes of any sort . No hair soap . It was also dirty so dirt I asked to borrow cleaning supplies. Strong smell of grease . No blow dryer either. Lesson learned. Never ever again !!!!
Business response:
Dear Carlton, Thank you for your feedback. We deeply apologize for the lack of amenities and cleanliness during your stay. This falls short of our standards. We are taking immediate steps to address these issues and improve our service. Your comments are invaluable in helping us enhance our guest experience. We hope to have the opportunity to welcome you back and provide a significantly improved stay.Sincerely, Hotel Management
We booked a queen suite on the first floor.The hotel doesn't have ice machine or utensils even though it had kitchenette. Over all conditions are not bad, the foor around the kitchen area is dirty but most of the room are carpet. Nice room and clean bedding. Plus it's Very quiet!Will come back.
Business response:
Dear somchay, Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you enjoyed the quiet ambiance and found our room and bedding clean and comfortable. We apologize for any inconvenience regarding the lack of ice machine and utensils in your suite. Your comments about the cleanliness of the kitchen area have been noted, and we will ensure it receives immediate attention. We look forward to welcoming you back for another pleasant stay in the future.Sincerely,Hotel Management
The check in person Baush was an horrible individual and the room was filthy so that does it for me I will never go there again NEVER
Business response:
Dear Kimberly, Thank you for bringing this matter to our attention. We apologize for the unacceptable behavior you experienced from our staff member and for the cleanliness issues with your room. This does not reflect the standards we strive to uphold. Rest assured; we will address these concerns with our team to ensure that such incidents do not occur in the future. Your feedback is valuable, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Was comfortable until we found blood on pillowcase and pillow. We took it to the front desk and was nonchalantly told he would notify management. No apologies or anything that was a very disgusting experience. I would like something done about it.
Business response:
Dear Ray, Thank you very much for your feedback. We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we are sorry for not meeting these expectations. We will address this with our housekeeping department to ensure this does not happen again. Once again, we apologize for the inconvenience. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you.Sincerely,Hotel Managem... read more
Smiles so bad
Business response:
Dear Khamael, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely, Hotel Management
Room was not updated. Pictures that I seen online are not the same as the room it was dirty even the sheets did not smell clean it'slike they were closed up for a long time.
Business response:
Dear Iris, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Sterling Heights
How is Extended Stay America Select Suites - Detroit - Sterling Heights rated?
Extended Stay America Select Suites - Detroit - Sterling Heights has a 3.4 star rating with 1,201 reviews.
When is Extended Stay America Select Suites - Detroit - Sterling Heights open?
Extended Stay America Select Suites - Detroit - Sterling Heights is open now. It will close tomorrow at 12:00 a.m.