Extended Stay America Select Suites - Detroit - Sterling Heights

Lynne 

on Expedia

12 years ago

Mgmt extremely rude, horrible service. I've been using at hotels.com for several years now. This was the worst hotel I've been to in years: dirty room, no towels or soaps, random accessories in kitchenette. The top of it was when mgmt called me during a funeral twice to argue with me that we were "hiding" our pets when we told the clerk about them the prior night. He then demanded the full pet fee of $150 for the one night we stayed. Mgmt had never been so rude in any other hotel. Needless to say we checked out immediately. 

Anonymous 

on Expedia

12 years ago

Ver dirty Extremely dirty hotel. 

Lidia Archer 

on Expedia

12 years ago

The hotel is in a great location and close to the freeways of Detroit. The service was great! The only thing that it was dirty and smell like cigarettes. 

Anonymous 

on Expedia

12 years ago

Terrible manager. Rude receptionist named Toni, and dirty linen 

clara brown 

on Expedia

12 years ago

Michigan The front desk man on check in was not welcoming or friendly, either nights. The door of the bathroom needed to be replaced along with the sink. There is no housekeeping and when I asked for 6 towels you would of thought he was buying them vs. washing them. The continental breakfast was poor .No place to eat it so I ended up eating in the laundry room so my guests could sleep in the room. 

well traveled 

on Expedia

12 years ago

Never stay here. Ever. We got in the room and there was already a bad smell of burned coffee, rubber, and electrical defects. The carpets were dirty and gross and so was the counter. The bathrooms had a rust stained and cracked sink and the bathtub looked like it had been hit a few hundred time with a hammer. The bed had urine stains and and other weird stains. The doors had been painted and then after moisture had rusted and bubbled. The last straw was that there was a BUG in the bed. After that we left. 

Thomas 

on Expedia

12 years ago

Do Not Book At Extended Stay America I made the mistake of using the Expedia Unpublished Rates Hotels feature. I've used it twice and was disappointed each time. When I saw that I was booked at Extended Stay America I was dismayed as I had stayed there once before and been very unhappy. When I arrived there was a large number of young children in an adjacent parking lot. There were also children and pets in the common areas which are in desperate need of refurbishing. The person at the front desk was very friendly and helpfu... read more

Workin Man RR 

on Expedia

12 years ago

It's a basic 1.5 Star! I paid $50.00 a night on-line which is what this place is worth. The towels and wash clothes felt like sand paper some had holes in them. The other reviews are correct it is ok nothing extra. The Hotel is starting to show wear I wouldn't sit in the recliner stains reminded me of a chair you see by the curb on trash day. I stayed two nights the second night around 2:30 a.m.some one came in the bass from the car rattled the windows of my room and I was on the top floor it was so loud! The reviews that sa... read more