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Extended Stay America Select Suites - Detroit - Sterling Heights
- Hotels
- Sterling Heights, MI
About this business
Location details
33400 Van Dyke Ave., Sterling Heights, MI, 48312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible Experience The room did not have a clean look at all. I felt itchy and knew that I wouldn't be comfortable in the room overnight. I went to check out immediately, and because I used an online resource to book the reservation I didn't receive a refund for the night. Needless to say, I will never make another reservation at an Extended Stay America Hotel again!
Room was outdated and had cracks and scratches on furniture on the door. Good enough for a few hours but the staff was absolutely horrible.
In town for a night Not a bad place if you just need somewhere to sleep for the night. Not fancy, not over priced. Friendly staff. Really was only in room from about 11pm- till 11am next day.
Business response:
Thank you so much for posting a review of our property, but I wish we could have provided you with a more excellent experience. I'm also pleased to hear that you were please with staff. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Hairy Stay Bed had hairs in it, obviously sheets were not changed.
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that there was hair found on your sheets. In response to your feedback, I am speaking to the housekeeping staff to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing our hotel. We hope we have the opportunity to see you again in the future.
Good room but there was no bathroom supply &shower Not a good erea for the breakfast & even not really continental breakfast.
Won't stay here again! Room was dirty. Bathroom sink, kitchen & bathroom floor terrible. Dust covering light fixtures. Bathroom door & frame cracked from apparently having been kicked in by a previous guest? Disgusting. Would have changed hotels if hadn't been so tired and if the stay was going to be longer. Only stayed due to convenience of location.
Business response:
Your review for our hotel was recently brought to my attention. Please know that we are sincerely sorry that we did not meet your expectations. To make sure this doesn't happen again, I am addressing and retraining the staff. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
It was a nightmare from start to finish.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and professional customer service. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America Select Suites - Detroit - Sterling Heights
How is Extended Stay America Select Suites - Detroit - Sterling Heights rated?
Extended Stay America Select Suites - Detroit - Sterling Heights has a 3.4 star rating with 1,233 reviews.
When is Extended Stay America Select Suites - Detroit - Sterling Heights open?
Extended Stay America Select Suites - Detroit - Sterling Heights is open now. It will close tomorrow at 12:00 a.m.