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Extended Stay America Select Suites - Detroit - Sterling Heights
- Hotels
- Sterling Heights, MI
About this business
Location details
33400 Van Dyke Ave., Sterling Heights, MI, 48312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a nightmare from start to finish.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and professional customer service. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
We did not get fresh towels each day and weren't informed we only get our room cleaned once a week until the end of our stay. Had to go to front desks to get towels after a few days. Coffee maker not available in kitchenette. No silverware or other things in kitchenette. Coffee should be out for all of morning in lobby if maker is not available in room. Toilet paper seemed to be rationed a bit and they ran out of shampoo.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. While we no longer keep dishes in guest rooms, these items are available at the front desk. In response to your feedback, I will work with our front desk staff to ensure that we are clearly communicating our amenities during guest arriv... read more
Dirty and lazy Room was dirty and staff was lazy. Never again. Hair all over sink in bathroom and counter. Food stuck to tables. Must retrieve own linens floor was sticky. Shady looking people hanging around and exit and enter doors not working properly.
It sucks Wouldnt ever Stay here again
When I arrived they told me to return at a later time and my room would be ready. They took my credit card and personal information, but when I returned later that day they had given away my room.
Business response:
Thank you for your recent review of your stay. We are very sorry for the inconvenience you experienced during your trip. Your comments were reviewed by the staff, and we will be going over our reservation procedures again to make sure your experience is not repeated. Thank you very much for providing us with your feedback; it will help us to improve our hotel. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Grandma always said.... My grandma told me not to say anything if I didn't have anything good to say. I have to make an exception to this so someone else might be saved from this poor hotel experience. Good things: Rate of room was affordable. Location of hotel was convenient, but seemed to be in a not so good area. Bad things: roof was being repaired. This noise went from 7AM-9:30PM during my stay. This is NOT a smoke free hotel. I was thankful for the windows in my room so I could air it out. There were smoke burns through... read more
Business response:
The feedback provided in your review is much appreciated. Please know that we are sincerely sorry that we were working to improve our roof during your stay and that your room did not meet your expectations. We will be using your feedback to help our team provide a better experience for our guests and to ensure that all of our rooms meet our standards. Thank you again for your review. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Sterling Heights
How is Extended Stay America Select Suites - Detroit - Sterling Heights rated?
Extended Stay America Select Suites - Detroit - Sterling Heights has a 3.4 star rating with 1,201 reviews.
When is Extended Stay America Select Suites - Detroit - Sterling Heights open?
Extended Stay America Select Suites - Detroit - Sterling Heights is open now. It will close tomorrow at 12:00 a.m.