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Extended Stay America Select Suites - Detroit - Sterling Heights
- Hotels
- Sterling Heights, MI
About this business
Location details
33400 Van Dyke Ave., Sterling Heights, MI, 48312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed bugs, stains oh my! My family and I needed place to stay since we live in a basement and it flooded. I came across this place and for the price I thought might as well plus I wasn't far from our house. Well I wasn't there long in the am and my dad stayed for the day. My mom showed up later and took a nap. I showed up at night and mom went to lay with dad and when I lifted up the pillow she was on a nice round small shaped bug ran across the pillow! Went tore the beds apart to I my find huge urine stains and chocolate rap... read more
Business response:
Amanda - Thank you for your recent review of your stay. I am very sorry for the level of cleanliness throughout our hotel. As this hotel's manager, I can assure you that I am taking your comments very seriously and am taking immediate action to deep clean our guest rooms. Plus, our staff is working to improve their cleaning services so these issues do not affect our future guests. Your feedback is very important to us, so thank you for sharing. It would be our pleasure to have you stay with us again in the future to show you... read more
Not a good experience. When u reserve a two bedroom u expect to get a 2 bedroom no matter what time u check in especially when u pay in advance and to get there and have one of your parties sleep on the couch makes it a experience I will never try again!!!!
Business response:
Marvin - Thank you for your recent review of your stay. The situation you described is unacceptable, and I sincerely apologize for your experience. In response, I am reviewing our reservation procedures with the entire staff to ensure guests are given the correct room type moving forward. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Another motel 6... Dirty, smells, and nothing like I remember these places from 9-10 years ago when i first stayed in one. I guess you truly get what you pay for!
Business response:
Alex - The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our hotel did not meet your expectations. As this hotel's manager, I can assure you that we are taking your comments very seriously and working to enhance our offerings. Your feedback is very important to us, so thank you for sharing. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Very Disappointing Experience Overall this was a very disappointing hotel experience. The room was not clean, the bedding [specifically the blankets] were dirty, the cabinets in the kitchen area were warped and didn't close properly and the bathroom had signs of mold. There were no hangers in the room and the toilet seat was the wrong size for the toilet and did not fit properly. The hallways looked as though they had not been vacuumed in several days and the wifi access code did not work.
Business response:
Cary - I appreciate you taking the time to write a review of our hotel. I apologize that you were not pleased with the cleanliness and overall condition of your room. I will be meeting with our housekeeping and maintenance staffs to ensure your experience is not repeated. Thank you for bringing these issues to our attention. We hope to have the opportunity to provide you with a better stay in the future.
overnight stay Unfortunately my stay was not that great. There was a very young new employee working the front desk who didnt know how to answer any of my questions. When I asked to speak to a manager he didn't even know how to get in contact with one. My bed had blankets on it that had huge holes in them and the toilet in my room was broken (would not flush). When I asked for different blankets they told me they didn't have anymore and that if I wanted a blanket I would have to use the one with holes in it.
having a kitchen is nice. This hotel needs major updating. Paint was chipping, bath tub stopper was broken, a big pink stain on the floor, and a spot was in the sheets.
Rooms need to be clean and updated. We were told this was a three star hotel by Expedia. It was also anonymous. So, we did not know the name of the hotel until the room was paid for. This hotel was a 1star hotel. The first room had no headboard on the bed, the knobs were missing from the tub and shower and the towels and linen were filthy. We were moved to a better room, but not much better. We spoke to the manager about our experience and he was accommodating by moving us to a King room that was remodeled. The staff was nic... read more
Business response:
Sally – The feedback provided in your review is much appreciated. I am glad to hear that you enjoyed our staff during your visit. Still, I apologize that the cleanliness and condition of your room did not meet your expectations. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you for sharing your comments with us. We do hope that you will choose to stay with us again in the future.
Could have been better with renovations They gave me hard hand towels. All of them were white along with a random pink one; it was very awkward. I was very displeased. The alarm clock was very old and analog. The elevator smelt horrid and there was hair in my bed. I was glad I spent most of my time enjoying the city than that place. Don't waste your money.
Business response:
Amelia - I received a copy of your review, and wanted to take a moment to personally respond. I am very sorry that our towels did not meet your expectations and that there was an odor in the elevator. Please know, I am working with the staff to ensure our towels are being cleaned properly using softening products. As well, the maintenance staff is working to eliminate the smell as soon as possible so it does not affect our future guests. Thanks to your feedback, we can continue to work on providing an exceptional stay for al... read more
Black Friday- Extended Stay America This was a Black Friday getaway for two families with two king suite rooms. The only good thing about our stay was the desk clerk Aaron who was very professional & friendly and tried to make our stay more comfortable.The rooms were run down as well as needed a good cleaning. We were told that the Hotel was a no smoking/ smoke free hotel. We had to hold our breath as we trudged through the cigarette smoke filled hallways to get to our room on numerous occasions. Not to mention the cigarette... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Sterling Heights
How is Extended Stay America Select Suites - Detroit - Sterling Heights rated?
Extended Stay America Select Suites - Detroit - Sterling Heights has a 3.4 star rating with 1,201 reviews.
When is Extended Stay America Select Suites - Detroit - Sterling Heights open?
Extended Stay America Select Suites - Detroit - Sterling Heights is open now. It will close tomorrow at 12:00 a.m.