This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Detroit - Sterling Heights
- Hotels
- Sterling Heights, MI
About this business
Location details
33400 Van Dyke Ave., Sterling Heights, MI, 48312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad choice The room smelled awful and needed cleaning badly. Traffic was fairly bad in the area. I would certainly not suggest this hotel
Business response:
Joan, on behalf of our entire team, please accept our sincerest apologies for the cleanliness issues you had in your room and we regret the inconvenience this caused. We are working with our housekeeping team to tighten procedures to ensure that we deliver a superb stay every time. Again, we apologize, and we hope to have another chance to impress you all during your future visit. Sincerely, Hotel Management
Business response:
Rachel, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Never again Thin walls, old beds and linens, no coffee in rooms, no stopper in tub to take a bath... terrible
Business response:
Thank you for your review. We are sorry for the issues you had while being here and regret the inconvenience it caused. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. Your feedback is important to us, and we hope you will give us a second chance to make a better impression the next time you are in the area. Sincerely, Hotel Management
Business response:
Kim, I am very sorry we failed to deliver the exceptional stay you deserved. Everything we do is aimed at providing you with a better experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
Front desk service was awesome! But my room smelled so badly of smoke and it make me sick to my stomach. The room was mostly clean but the floor was a little dirty. There was also brown stains on the exterior of the fridge and hair in the bathroom that wasn't mine.
Business response:
Thank you for bringing your experience to our attention. We are sorry to hear that you had these issues. We will definitely address them with the staff, especially your concern bout the smoking smell, as non-smoking rooms at our property. We thank you for taking the time to make us aware of your concerns and hope that we can do better for you in the future.
Horrible had to change room twice because no hot water to the rooms and the towels were dirty
Business response:
Please know that your feedback is extremely valuable to us. It is disappointing to read that you were inconvenienced during your stay. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Bugs were in my room . They upgraded free . The bugs cause me heart problems I will check out , on the 11th and go to another hotel The staff was understanding about my fear of bugs , and upgraded my room with free room stay . I will never use this hotel again . I'm very disappointed with both Expedia and The Extended stay hotel in Sterling heights with the money I paid you , for this stay .....
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies on the issues you experience during your stay. We will address these issues with our staff and we have contacted our contractor to treat the area. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
They need to improve their service The front desk person was very nice. At arrival, the bed was clean with fresh covers. However, the service at the hotel was very disappointing. I stayed for 2 nights and no one ever cleaned the room, picked up the garbage, cleaned the floor, or even made the bed. It seems like they do not have cleaning service??? I had to make my own bed every night during my stay, and on the second day, I had to go get clean towels myself from the front desk. For the service you receive, the $$ cost is too... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Sterling Heights
How is Extended Stay America Select Suites - Detroit - Sterling Heights rated?
Extended Stay America Select Suites - Detroit - Sterling Heights has a 3.4 star rating with 1,233 reviews.
When is Extended Stay America Select Suites - Detroit - Sterling Heights open?
Extended Stay America Select Suites - Detroit - Sterling Heights is open now. It will close tomorrow at 12:00 a.m.