Extended Stay America Select Suites - Detroit - Sterling Heights

Business response:

We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management 

Business response:

Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely,Hotel Management 

Business response:

Joan, on behalf of our entire team, please accept our sincerest apologies for the cleanliness issues you had in your room and we regret the inconvenience this caused. We are working with our housekeeping team to tighten procedures to ensure that we deliver a superb stay every time. Again, we apologize, and we hope to have another chance to impress you all during your future visit. Sincerely, Hotel Management 

Business response:

Rachel, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry for the issues you had while being here and regret the inconvenience it caused. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. Your feedback is important to us, and we hope you will give us a second chance to make a better impression the next time you are in the area. Sincerely, Hotel Management 

Business response:

Kim, I am very sorry we failed to deliver the exceptional stay you deserved. Everything we do is aimed at providing you with a better experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager 

Business response:

Thank you for bringing your experience to our attention. We are sorry to hear that you had these issues. We will definitely address them with the staff, especially your concern bout the smoking smell, as non-smoking rooms at our property. We thank you for taking the time to make us aware of your concerns and hope that we can do better for you in the future. 

Business response:

Please know that your feedback is extremely valuable to us. It is disappointing to read that you were inconvenienced during your stay. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. 

Business response:

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies on the issues you experience during your stay. We will address these issues with our staff and we have contacted our contractor to treat the area. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.