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Extended Stay America Select Suites - Detroit - Warren
- Other
- Warren, MI
About this business
Location details
30125 N. Civic Center Dr., Warren, MI, 48093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The first room was dirty the bed had hair in it and the bathroom was dirty. They changed my room the second room was ok restroom was a little dirty and phone didn’t work but overall I was not happy with my stay
Very dirty
I never got a chance to stay because nobody would answer the phone or the door for me to get my reservation key. I called and called and waited 2 hrs . People hotel guess was sitting inside the door drinking alcohol and smoking drugs. It was terrible and I still haven’t gotten my refund yet. I will never stay at or reserve here again.
Had to change rooms in middle of the night cause there were roaches in the kitchen and bathroom around the sinks
Business response:
Dear Mkya, We are sorry to hear about the inconvenience you experienced during your stay, particularly the need to change rooms due to pest concerns. We understand how unsettling that must have been, particularly late at night, and we regret the disruption it caused. While occasional challenges can arise, we are actively reinforcing our pest control and housekeeping procedures to maintain a clean and comfortable environment. Your feedback is essential and has been shared with our team to help us improve. We sincerely apologi... read more
Had to change rooms in middle of the night cause there were roaches in the kitchen and bathroom around the sinks
Disappointed The hotel staff was nice, however the front desk was closed and we were stuck with a room that had a roach in the bathroom. There was a very old stink Motel smell in the room, had to buy fabreeze to try and mask it. Our comforter had brown stains on it which set the tone for a restless night in which we had to lay in bed with all the lights on so the roaches wouldnt come back out. The kitchen seemed a bit grimy & the brown leather couch was dated & worn out, didnt even want to sit on it. I could go on, & on.. I ... read more
Business response:
Dear Johneice, Thank you for sharing your experience. We are truly sorry your stay was so disappointing, and we understand how upsetting it must have been to encounter such issues. While we’re glad our staff made a positive impression, the conditions you described are far below the standards we aim to provide. We sincerely apologize for the discomfort and inconvenience caused. Your feedback has been shared with our team for immediate attention. We’re committed to making improvements and hope you’ll consider returning for a m... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Warren
How is Extended Stay America Select Suites - Detroit - Warren rated?
Extended Stay America Select Suites - Detroit - Warren has a 3.2 star rating with 842 reviews.
When is Extended Stay America Select Suites - Detroit - Warren open?
Extended Stay America Select Suites - Detroit - Warren is open now. It will close tomorrow at 12:00 a.m.