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Extended Stay America Select Suites - Detroit - Warren
- Other
- Warren, MI
About this business
Location details
30125 N. Civic Center Dr., Warren, MI, 48093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Walked in and the front desk was closed and locked up. Took 10 minutes to get someone to get my room keys. The lobby smelled like Marijuana. Got to the room and the bed has stains all over it. There was a used condom, trash, and a toy under the bed. There was pubic hair on the toilet. And food all over the cabinets. Worst hotel I've ever been too.
Business response:
Dear Anthony, We're grateful for your feedback following your stay. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival and deeply regret that the room we provided did not meet your expectations in terms of cleanliness. Rest assured that we are taking steps to rectify the situation and prevent similar occurrences in the future. We look forward to providing you a more seamless stay during your next visit.Sincerely,Hotel Man... read more
Unbelievable terrific The room was nasty, we slept in our clothes in the chair, the refrigerator was nasty, the shower had hair from last customers, and the let out bed was full of piss and bloody stains with a strong smell
Business response:
Dear Natalie, Thank you for taking the time to provide feedback on your recent stay with us. We are sorry you were disappointed with the issues you encountered in your room, and we apologize for not meeting your expectations. We understand how important it is to provide fresh and clean accommodations and will follow up with our housekeeping staff to ensure that each room is flawlessly prepared for our guests. We value your patronage and thank you for choosing our hotel. We hope to serve you better on your next visit.Sincerel... read more
This property had roaches and called customer service and the manager she only gave me back $42 i paid$188 for two nights. The stove wasn't properly i told the guy at the desk and he said there was no other rooom i can to .
Business response:
Dear Lakiesha, Thank you for bringing your experience to our attention. We sincerely apologize for the inconvenience you faced during your stay. This falls short of our service standards, and we're addressing this matter with our team to ensure it doesn't happen again. Please reach out to us if you have further queries. Your feedback is invaluable, and we hope to have the opportunity to provide you with a much-improved stay in the future.Sincerely,Hotel Management
Property never received reservations so therefore, I never was able to book a room because of no availability and no reservations found even it with confirmation numbers.
Business response:
Dear Larry, Thank you for posting a review of your recent visit to our hotel. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely,Hotel Management
This hotel has went down hill TERRIBLY over the years. Whomever the manager on site or in the district is should be ashamed. I stayed in room 313 and if I weren’t so exhausted during checkin I would’ve noticed how unkept and filthy the bed area, kitchen and bathroom was. It’s obvious that they don’t clean thoroughly or check the rooms properly after guest checkout. They should be ashamed and this hotel needs to shut its doors or not charge more than $30.00 a night to stay. I’m very upset that I spent money to stay here this ... read more
Business response:
Dear King, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the g... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Warren
How is Extended Stay America Select Suites - Detroit - Warren rated?
Extended Stay America Select Suites - Detroit - Warren has a 3.2 star rating with 852 reviews.
When is Extended Stay America Select Suites - Detroit - Warren open?
Extended Stay America Select Suites - Detroit - Warren is open now. It will close tomorrow at 12:00 a.m.