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Extended Stay America Select Suites - Detroit - Warren
- Other
- Warren, MI
About this business
Location details
30125 N. Civic Center Dr., Warren, MI, 48093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worn and dirty. Refrigerator did not get cold. Had to use the freezer which wasn't even as cold as the fridge should be
Business response:
Dear MICHAEL, Thank you for your feedback. We’re sorry to hear about the issues with the refrigerator and the condition of the room. This is not the standard we strive for, and we’re addressing these concerns with our maintenance team to ensure improvements are made. We appreciate your comments and hope you’ll consider staying with us again for a better experience. We look forward to welcoming you back. Sincerely,Hotel Management
This property use to be pretty decent. I recall staying here when it was Studio Plus a LONG time ago and it had REALLY, REALLY went down. The front desk staff is nice, not necessarily “friendly” but it’ll do. But the biggest issue is the cleanliness of the rooms - stains on the walls and floors, worn down furniture and bad odors in the rooms and halls. The smell in the hall nearest the elevator/front desk area smelled like farm animals. I find it interesting that they charge close to the nightly rates of better hotels in the... read more
Business response:
Dear Bernard, We appreciate your loyalty to our brand. We are deeply sorry that your visit did not meet your expectations. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. We truly apologize for any inconvenience caused to you. Please be assured that we take your feedback seriously and will use it to improve our services. We would appreciate the opportunity to make it up to you and provide you with the quality experience you deserve. We ho... read more
It was dirty and smelled like urine in the halls felt unsafe we didn't stay there it was unacceptable
Business response:
Dear Michael, Thank you for reviewing our hotel. We strive to provide exceptional service to all our guests and regret falling short of your expectations. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. We will immediately address this issue with our team and take corrective measures to ensure we meet our high standards. We appreciate you bringing this to our attention, and we hope that you will give us another opportunity to demonstrate the outstanding hospitality that we are k... read more
This was a very run down dirty place. Was scared to have my 3 kids there
Business response:
Dear Heidi, Thank you for sharing your feedback. We sincerely apologize for the condition of the property and any discomfort you and your family experienced. Your concerns about cleanliness and safety are taken very seriously, and we are addressing these issues with our team to ensure improvements. We strive to provide a safe and welcoming environment for all our guests. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
It was for one night so I went cheap and sucked it up. There were crumbs and sticky feeling on the floor when we walked in. The room smelled like kfc, bed sheets did not look like they were washed and had little rips in them! The pillows had this yellow hue on it as well. I slept in my own clothes and my own pillow I had brought with me. Very humid in the room. The only upside was the service but besides that. Don’t cheap out even if it’s one day.
Business response:
Dear Lily, Thank you for sharing your experience. We apologize for the cleanliness and comfort issues you encountered during your stay. Your feedback is being taken seriously, and we are addressing these concerns with our housekeeping team to ensure improvements are made. We appreciate your input and regret any inconvenience caused. We hope for the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Needs to be an updated version
Business response:
Dear Nakena, Thank you for your feedback. We appreciate your suggestions regarding the need for updates. Your comments are valuable to us as we continuously strive to improve our facilities. We are committed to enhancing our property to better serve our guests and hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Warren
How is Extended Stay America Select Suites - Detroit - Warren rated?
Extended Stay America Select Suites - Detroit - Warren has a 3.2 star rating with 852 reviews.
When is Extended Stay America Select Suites - Detroit - Warren open?
Extended Stay America Select Suites - Detroit - Warren is open now. It will close tomorrow at 12:00 a.m.