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Extended Stay America Select Suites - Detroit - Warren
- Other
- Warren, MI
About this business
Location details
30125 N. Civic Center Dr., Warren, MI, 48093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the spot The rooms was dirty and they smell bad
Business response:
Dear Antoino, Thank you for the review. We apologize for not meeting your expectations regarding the cleanliness issues. We will share your comments with the housekeeping teams to enhance future guests' experience. Your feedback helps us improve. We hope you'll consider giving us another chance in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
Never again Seen two roaches come from wall area and drain. Significant other slept on sofa couch and woke up with welts. Have to await for customer care to contact me back to even get anything done about this. And I was out until 4 am only slept there 6 hours MAX
Business response:
Dear Coranne, Thank you for posting comments about our hotel. We make every effort to provide service above and beyond your expectations. We regret the room's condition and cleanliness, which disappointed you, and will discuss this for improvement. Our housekeeping team is checking the room. Our front desk can help you improve your time here. Please return with your significant other when you are in the city, and we will serve you again with a better experience.Sincerely,Hotel Management
Gross. Bathroom was hands down the filthiest I've seen in a long time. Blood stains. Feces on floor. Urine on toilet. Gross. Stains on carpet. Trash behind and in night stands.
Business response:
Dear Nichoel, Thank you for leaving a review. We know a first impression is essential, and your experience is different. We regret the condition of the room was not up to our set standard, which disappointed you. Your remarks are passed on to our housekeeping and maintenance team for review and action. Our front desk team is always there to help you. We would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management
Sad stay The room was not clean i had to go buy cleanings supplies the refrigerator ran all night an day like it was about to explode the restroom was not cleaned nobody was never at the desk to help
Business response:
Dear Aundrea, Thank you for taking the time to share your experience. We sincerely apologize for the cleanliness issues you encountered during your stay; this is certainly not reflective of our standards. Your feedback is crucial, and we will share these concerns with our housekeeping and maintenance teams to ensure such incidents do not recur. We're sorry for any inconvenience caused by the refrigerator noise and the lack of immediate assistance at the front desk. We value your input, and your insights will guide our effort... read more
Needs attention to cleanliness
Business response:
Dear Dennisha, Thank you for selecting us. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Walked in and the front desk was closed and locked up. Took 10 minutes to get someone to get my room keys. The lobby smelled like Marijuana. Got to the room and the bed has stains all over it. There was a used condom, trash, and a toy under the bed. There was pubic hair on the toilet. And food all over the cabinets. Worst hotel I've ever been too.
Business response:
Dear Anthony, We're grateful for your feedback following your stay. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival and deeply regret that the room we provided did not meet your expectations in terms of cleanliness. Rest assured that we are taking steps to rectify the situation and prevent similar occurrences in the future. We look forward to providing you a more seamless stay during your next visit.Sincerely,Hotel Man... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Warren
How is Extended Stay America Select Suites - Detroit - Warren rated?
Extended Stay America Select Suites - Detroit - Warren has a 3.2 star rating with 842 reviews.
When is Extended Stay America Select Suites - Detroit - Warren open?
Extended Stay America Select Suites - Detroit - Warren is open now. It will close tomorrow at 12:00 a.m.