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Extended Stay America Select Suites - Detroit - Warren
- Other
- Warren, MI
About this business
Location details
30125 N. Civic Center Dr., Warren, MI, 48093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property is in terrible shape. Carpet was stained in many areas. The floor in the room was like an old time movie theatre your shoes stuck to it as you walked.
Business response:
Dear Jason, Thank you for sharing your thoughts with us. We regret that your visit did not meet your expectations and appreciate you bringing these concerns to our attention. Guest impressions are incredibly important, and we continually work to enhance the overall experience. Your feedback is helpful as we evaluate opportunities for improvement. We hope you will consider staying with us again, allowing us the chance to provide a more comfortable and enjoyable visit. Sincerely, Hotel Management
This property is not clean and out dated. There are roaches.
Business response:
Dear Grace,Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues and the presence of roaches during your stay. This is certainly not the standard we strive to maintain, and we deeply regret the inconvenience it caused. We are actively addressing these concerns by enhancing our cleaning protocols and pest control measures to ensure a more comfortable environment for our guests. We understand your frustration and are committed to improving our services. Your feedback is invaluable, and we hope ... read more
It had roaches
Business response:
Dear Jasimine,Thank you for sharing your feedback. We sincerely apologize for the issue you encountered with roaches during your stay. This is completely unacceptable, and we understand the discomfort it caused. Please know that we take cleanliness and pest control very seriously, and we are addressing this concern with our team to ensure that such an issue does not occur again. We truly regret the inconvenience this caused and hope you will consider giving us another opportunity to provide a better, more comfortable experie... read more
Roaches in room 320. Who building Smells dirty
Business response:
Dear Amber, Thank you for your feedback. We sincerely apologize for the unpleasant experience you described. Cleanliness is of utmost importance, and we are deeply concerned about your comments. Our team has been alerted to the issues mentioned, and immediate steps are being taken to address pest control and improve the overall cleanliness of the property. Your experience does not reflect the standards we strive to uphold, and we regret any discomfort this caused during your stay. We value your feedback as it helps us make n... read more
This hotel is the filthiest hotel I have ever stayed in. It is close to my work yard and was convenient and the office ladybwas nice but the hotel is nasty and nasty smelling.
Business response:
Dear Jaime,Thank you for sharing your experience. We sincerely apologize for the condition and unpleasant odors you encountered during your stay. While we’re glad our location was convenient and you had a positive interaction with our staff, the cleanliness issues you mentioned are concerning and will be addressed with our housekeeping team immediately. We appreciate your feedback and are committed to improving our facilities. We hope you will consider giving us another chance in the future.Sincerely,Hotel Management
I called ahead of time to inform them of my late nighy check in. I drove 3 hours to find my room was double booked. I had to sleep in my vehicle over night. Thank God my wife and kids didn't arrive that night. The lobby reaked of cigarette smoke and people were lounging in the lobby.
Business response:
Dear Pervis, Thank you for your feedback. We sincerely apologize for the unfortunate situation you experienced with your room being double booked, especially after a long drive. This is not the level of service we strive to provide, and we understand how distressing it must have been for you and your family. We are addressing your concerns with our team to prevent future occurrences. We appreciate your understanding and hope you’ll consider giving us another chance in the future. Sincerely,Hotel Management
I chose this hotel primarily for its kitchen access. However, upon arrival, I discovered that I had to pay two separate fees: $39 and $29 for the use of pots, pans, and dishes. The floors are all vinyl or a similar material, which could be a good choice if they were properly cleaned. Unfortunately, I had children with me during my stay, and their feet became extremely dirty from walking on the floors. Additionally, the TV remote didn't work, and when I requested a replacement, there were none available. On the second night, ... read more
Business response:
Dear Lori, Thank you for your feedback. We apologize for the inconvenience you experienced with the kitchen fees, cleanliness, and service issues during your stay. This is not reflective of our usual standards, and we are addressing these concerns to improve our guest experience. We appreciate your comments and hope to resolve these issues to better serve you in the future. We look forward to the opportunity to provide you with a more satisfactory stay. Sincerely,Hotel Management
Worn and dirty. Refrigerator did not get cold. Had to use the freezer which wasn't even as cold as the fridge should be
Business response:
Dear MICHAEL, Thank you for your feedback. We’re sorry to hear about the issues with the refrigerator and the condition of the room. This is not the standard we strive for, and we’re addressing these concerns with our maintenance team to ensure improvements are made. We appreciate your comments and hope you’ll consider staying with us again for a better experience. We look forward to welcoming you back. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Warren
How is Extended Stay America Select Suites - Detroit - Warren rated?
Extended Stay America Select Suites - Detroit - Warren has a 3.2 star rating with 842 reviews.
When is Extended Stay America Select Suites - Detroit - Warren open?
Extended Stay America Select Suites - Detroit - Warren is open now. It will close tomorrow at 12:00 a.m.