This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Detroit - Warren
- Other
- Warren, MI
About this business
Location details
30125 N. Civic Center Dr., Warren, MI, 48093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty Hotel Hotel was dirty and loud, but the Hotel manager was very nice and accommodating, they refunded me back, after I checked out earlier, I could not sleep guest upstairs above me sounded like they had kids that were gonna come through the floor, people in the back of the hotel outside my window were loud 3am in the morning.
Business response:
Dear Julius, Thank you for taking the time to review our hotel. We strive to ensure our guests have a relaxing, clean, and comfortable stay with us; therefore, we are sorry this was not your experience. Your feedback is valuable to us, and we have taken steps to enhance our service to ensure we can better serve our guests. We hope you will consider us for your next visit and allow us the opportunity to better your stay.Sincerely,Hotel Management
This was one of the worst hotels my hotel and i stayed at. A housekeeper just got done cleaning our room and my husband told her thank you so much, the housekeeper said nothing back.. When we entered the room the counter top was still dirty with dried up spilled drink and crumbs on the floor in the kitchen and multiple strand of hair on the sheets.. Also front desk was rude when i asked we could extend our stay for an hour and she said no you can not. Literally extend your stay is the name of the hotel!! Please do yourself a... read more
Business response:
Dear DaVondra, Thank you for choosing us and for posting your comments. Our guests' comfort is always our top priority; therefore, we apologize for not properly servicing your room. We also regret any unsatisfactory behavior exhibited by our staff towards you. Your comments will be shared with our team to prevent such incidents as we advance. It was our pleasure to accommodate you, and we hope you will give us another opportunity to show you the outstanding hospitality you deserve. Sincerely,Hotel Management
Dirty towels, extra hidden costs, not a good This stay was awful. The towels were dirty, and when we asked for additional towels and the sheets for the pull out bed we were charged $1.25. The towels had stains on them and the room was overall dirty. The gym equipment were broken, and when my husband went out for a morning jog, he could not get back in from the side door access as the key access did not work; and had to come through the front door. We were not happy with our stay and had to cancel the 2nd night and find a new... read more
Business response:
Dear Michele, Honest reviews such as yours help us as we continuously focus on improving our services for our guests. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we sincerely apologize for any inconvenience caused due to the maintenance issues in your suite and that you left sooner than expected. Please know that any withholding amount is transferred by check, and it usually takes a few business days for your bank to process. We also would like to suggest you reach out... read more
There was a loose dog that had to be picked up right when we arrived our room beds had multiple pieces of hair in them and one bed had stained sheets so we had them switched out. At night there was a ton of adults screaming at each other. We did not stay a single night.
Business response:
Dear Gena, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. Thank you again for your candid feedback, as this helps us to improve th... read more
Dirty, people was yelling in the hallways and standing around the hallway felt unsafe. rooms wasn't clean
Business response:
Dear Cecelia, Thank you for being our guest and reviewing our hotel. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to have a clean and well-maintained room, and we're sorry for not being able to make that happen for you. We also apologize for the disruption to your stay caused by the noise disturbance from inconsiderate guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this w... read more
Awful Not good
Business response:
Dear Rene, Thank you for choosing us. We are sorry for your experience. Our team is working attentively to the guest's needs, but we must check what went wrong in your case so that this does not happen with other guests, as we want our guests to have a better experience. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. We look forward to welcoming you back to our hotel.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Warren
How is Extended Stay America Select Suites - Detroit - Warren rated?
Extended Stay America Select Suites - Detroit - Warren has a 3.2 star rating with 842 reviews.
When is Extended Stay America Select Suites - Detroit - Warren open?
Extended Stay America Select Suites - Detroit - Warren is open now. It will close tomorrow at 12:00 a.m.