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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Extended Stay America Hotel Durham - University is located at 3105 Tower Blvd, Durham, NC. This business specializes in Hotels & Motels and Other Lodging.
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They didn't give me a room with two beds and there were no towels to bathe
Business response:
Thank you for being our guest. We are sorry we were unable to accommodate you in the room of your choice and for the issues you encountered. Kindly note, towels and linens may be exchanged at the front desk anytime and complimentary. On your next visit, we will try our best to allocate you a room which best meets your need. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
They have to work more in the rooms that were a bit dirty and the furniture broken.
Business response:
Thank you for choosing to stay at Extended Stay America. Although from the rating it seems you enjoyed your time with us, we are sorry for the housekeeping and maintenance issue you had in your room. We have shared your feedback with the appropriate team. Thank you again, and we hope to see you soon! Sincerely, Hotel Management
I liked the studio room with the fridge and stove top. I am disappointed in about the cleaing. House keepers never came to my room to offer to clean it. i couldnt even get the supplies to do so myself.
Business response:
Sherry, thank you for sharing details about your experience at our hotel. We are glad you liked your well-kept room and that you had a pleasant stay. However, we apologize for not communicating our housekeeping policy. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Not well kept. Property pretty dirty. Old and run down
Business response:
Thank you for being our guest and providing your feedback. We apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We appreciate your comments and hope you will choose us the next time you are in the area. Sincerely, Hotel Management
Very noises people out side of rooms talking loud
Business response:
Mary, thank you for your review of your recent visit to Extended Stay America. Although form the ratings it seems you had an overall great stay, we are sorry for the noise issues you encountered. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your feedback and hope you will come back to see us soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 4.1 star rating with 770 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.