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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Extended Stay America Hotel Durham - University is located at 3105 Tower Blvd, Durham, NC. This business specializes in Hotels & Motels and Other Lodging.
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
nothing works, staff was and is very rude. room was nasty, i didn’t even have towels.. remote is taped up..
Business response:
Thank you for the feedback. On behalf of our team, we are sorry for the service and cleanliness issues you encountered. We do not take cleanliness issues lightly, as we firmly believe this is priority #1 in the hospitality industry. We are working with our housekeeping as well as with our front desk team to make sure that we deliver a superb stay every time. Again, we apologize, and we hope you will stay with us again so we can have a chance to provide you with the flawless visit you deserve. Sincerely, Hotel Management
The staff is very friendly. The room needs to be updated but you definitely get what you pay for
Business response:
Thank you for staying with us and for taking the time to post a review.We are sorry our hotel did not meet your expectations.We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you will make plans to stay with us again. Sincerely, Hotel Management
Conveniently located and worked well for my needs.
Business response:
Heather, it was wonderful to read your review and find out how much you enjoyed your stay with us. We are happy that our location was perfect for your needs and helped make your trip to the area a total success. Thank you very much for sharing your experience so future guests can see what makes Extended Stay America an excellent choice. Sincerely, Hotel Management
I got issues The hotel charged me a $100 deposit. After check in, the freezer was dirty, the door compartment had a bug leg on the door. there was tobacco leaves frozen in a block of ice from the freezer not being cleaned out. There was a sock in the drawer between the beds. There was no tissue in the room.
Business response:
Veronica, please accept our sincere apology for the difficulties you encountered with your rooms. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Updated rooms Everything was ok. TV kept going out. Needed more comfortable blankets. Appliances should've been updated. Overall rooms need some work done. Very peaceful and relaxing though.
Business response:
Thank you for choosing Extended Stay America. We are pleased to know you liked your room and had a comfortable stay. However, we are sorry for the maintenance issue you encountered. We value your feedback as it gives us scope for further improvements. Thank you again, and we hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 4.1 star rating with 770 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.