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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They have to work more in the rooms that were a bit dirty and the furniture broken.
Business response:
Thank you for choosing to stay at Extended Stay America. Although from the rating it seems you enjoyed your time with us, we are sorry for the housekeeping and maintenance issue you had in your room. We have shared your feedback with the appropriate team. Thank you again, and we hope to see you soon! Sincerely, Hotel Management
I liked the studio room with the fridge and stove top. I am disappointed in about the cleaing. House keepers never came to my room to offer to clean it. i couldnt even get the supplies to do so myself.
Business response:
Sherry, thank you for sharing details about your experience at our hotel. We are glad you liked your well-kept room and that you had a pleasant stay. However, we apologize for not communicating our housekeeping policy. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Very noises people out side of rooms talking loud
Business response:
Mary, thank you for your review of your recent visit to Extended Stay America. Although form the ratings it seems you had an overall great stay, we are sorry for the noise issues you encountered. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your feedback and hope you will come back to see us soon. Sincerely, Hotel Management
Acceptable The room was acceptable.
Business response:
Wanda, thank you for your feedback and letting us know we were able to provide you with an overall comfortable stay. We would love to host you again so we can show you our commitment to exceeding expectations. Sincerely, Hotel Management
It should be cheaper the ac filters are very dirty the carpet as well the bed was comfortable the bathroom was ok but it was not worth the price and there’s no breakfast it’s coffee and granola bars and muffins
Business response:
Samantha, thanks for the feedback. We are glad to read you had an overall pleasant visit and liked the comfort of our beds. However, we regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced in your room. We have discussed these issues with our staff to see where steps were missed in our room inspection process. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at... read more
Not well kept. Property pretty dirty. Old and run down
Business response:
Thank you for being our guest and providing your feedback. We apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We appreciate your comments and hope you will choose us the next time you are in the area. Sincerely, Hotel Management
The property and the service was very terrible had to be about the worst customer service i have ever experienced and the property was very dirty. Looked like they didn’t clean the facility at all
Business response:
Thank you for your review. We are sorry for the service issues you encountered and also apologize for not living up to our commitment to clean, fresh accommodations during your visit. We are working with the housekeeping and front desk departments to make sure all procedures are being followed, so this does not happen in the future. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.