Extended Stay America Select Suites - Durham - University

Business response:

Lisa, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Vincent, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Shanteria, it's so nice to read your positive review of your stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are glad to know your stay was pleasant in every aspect and that you had a nice time with us. Thank you again for taking the time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Alden, thank you for choosing to stay at Extended Stay America. We are glad to know you had a pleasant time while you were here, but we regret the maintenance issue you encountered. We wish we would have known about this problem as we would have done our best to ensure you are comfortable. Thank you again for your feedback, we appreciate your business! Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are glad you had an overall pleasant stay with us. However, we are sorry for the issues you encountered and regret the inconvenience this caused to you. Please know your feedback have been shared with the concerned team to ensure this does not happen again. It was a pleasure having you as our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Breonica, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

We appreciate you staying with us and providing a review of your experience. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the fron... read more