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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Extended Stay America Hotel Durham - University is located at 3105 Tower Blvd, Durham, NC. This business specializes in Hotels & Motels and Other Lodging.
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Acceptable The room was acceptable.
Business response:
Wanda, thank you for your feedback and letting us know we were able to provide you with an overall comfortable stay. We would love to host you again so we can show you our commitment to exceeding expectations. Sincerely, Hotel Management
It should be cheaper the ac filters are very dirty the carpet as well the bed was comfortable the bathroom was ok but it was not worth the price and there’s no breakfast it’s coffee and granola bars and muffins
Business response:
Samantha, thanks for the feedback. We are glad to read you had an overall pleasant visit and liked the comfort of our beds. However, we regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced in your room. We have discussed these issues with our staff to see where steps were missed in our room inspection process. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at... read more
The property and the service was very terrible had to be about the worst customer service i have ever experienced and the property was very dirty. Looked like they didn’t clean the facility at all
Business response:
Thank you for your review. We are sorry for the service issues you encountered and also apologize for not living up to our commitment to clean, fresh accommodations during your visit. We are working with the housekeeping and front desk departments to make sure all procedures are being followed, so this does not happen in the future. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Could have been clean, updated, and cleaner Nice location and very friendly front desk staff. However, the room 😳🤐😑It wasn’t exactly what was described/pictured in the advertisement.Not very clean, very outdated, and badly in need of repairs. Additionally, the phones in the room didn’t work and very limited television channels
Business response:
Nichole, thank you for being our guest and sharing your feedback online. Although you liked certain aspects of your stay, we apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you’ll consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Diverse occupants with lengthy stay. Some guests very verbal and aggressive in their conversations with others.
Business response:
Rosario, thank you for being our guest at Extended Stay America. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
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The location and that it's around stores that you can get to in walk two
Business response:
Kima, thank you for your kind review. We are glad our location was perfect for your needs. We appreciate your business and hope to see you again on your next visit this way. Sincerely, Hotel Management
Fair Fair great price
Business response:
Daniel, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are so pleased that your experience was positive and that you found us to be a great value. We would be delighted to accommodate you again in the future and hope that you will stay with us again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 4.1 star rating with 770 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.