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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fair for an overnight budget The people in guest service was nice. I did not like that trash was kept on the stairwell for 48 hours and it was over flowing. The room had a weird odor to it as if the carpet does not get a regular shampooing. The room was clean enough. There should be some order to where temporary guest stay vs. those who stay extended amounts of time.
Business response:
Thank you for sharing your review. Although you liked our associates at the front desk, we would like to apologize for falling short of providing you an excellent stay. We regret the inconvenience caused to you. Your feedback regarding the housekeeping issues has been discussed with the appropriate team for review and action. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Beds uncomfortable. Only one pillow per person. Dirty. Lock on door didn't work.
Business response:
Teresa, thank you for being our guest. We are sorry for the cleanliness and maintenance issues you encountered during your stay. Your feedback will be shared with the appropriate teams to improve our accommodations moving forward. We also wish we had the opportunity to address the problem you had with the bed while you were here as we would have done our best to ensure you were comfortable. Please revisit us so we can make it up to you. Sincerely, Hotel Management
They didn't give me a room with two beds and there were no towels to bathe
Business response:
Thank you for being our guest. We are sorry we were unable to accommodate you in the room of your choice and for the issues you encountered. Kindly note, towels and linens may be exchanged at the front desk anytime and complimentary. On your next visit, we will try our best to allocate you a room which best meets your need. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.