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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great room for the money I was only disappointed with the height of the bed it was low to the floor but you could not beat the price
Room was dark old appliances that have been painted to look good hair in the bathroom curtains was filthy and let’s not get into the tv and WiFi terrible they are expensive with no breakfast or any amenities
Room was not good. The car is dirty is gloomy bath here it all the appliances.
I would not recommend this place unless you are on a really tight budget. The only nice thing about it was the kind person who checked us in. The room was dingy and smelled faintly of smoke. The smoke alarm was chirping and I had to borrow tools to disconnect it so we could sleep. There was constant noise throughout the night from other guests, and the whole place smelled like weed.
Business response:
Dear Guest, We sincerely regret that your stay did not meet expectations and appreciate you taking the time to share your impressions. It is disappointing to learn that your visit was disrupted by both maintenance and environmental concerns. While we are glad to know that our front desk associate provided helpful service, the overall experience you described falls short of our standards. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
This was the worst hotel I’ve ever stayed at, it was dirty. The people there were shady anybody booking this hotel should not go there. I decided to walk places and I was in fear with the people that lived there on there do not go to this hotel room. and they charged $100 deposit because it was a non-smoking room which I haven’t gotten back yet. The room was disgusting dirty carpet disgusting bathroom no ice no breakfast even though-they promise it on the website do not book a room here it will be disappointed. I should’ve t... read more
Business response:
Dear Mark, Thank you for sharing your feedback. We regret to hear that your stay did not provide the comfort and confidence we aim to deliver to all guests. Cleanliness and transparent communication are very important to us, and your comments have been shared with the management team for careful review. Please know that your experience is not reflective of our usual standards. We appreciate your input and the opportunity it provides to further strengthen our service and guest care. Kindly allow us some time to look into this... read more
DO NOT STAY HERE I stayed here for a school weekend trip, and this was one of the most uncomfortable and unsanitary hotel experiences I’ve ever had. I didn’t feel safe walking from my car to my room at night, and if it hadn’t been a football weekend with Parents’ Week (meaning everything else was booked), I would have left immediately. The room was filthy — the walls were stained, greasy, and clearly hadn’t been cleaned or painted in years. The microwave was rusted and burnt inside, with scorch marks that made it look unsafe... read more
Business response:
Dear Rebecca, Thank you for taking the time to share your experience. We are sincerely sorry to learn that your stay did not meet expectations. Guest comfort and safety are always top priorities, and your detailed feedback has been shared with the management team. Your comments regarding cleanliness provide valuable insight into areas that may need closer attention. We appreciate your honesty and hope you will allow us another opportunity in the future to deliver a more positive and comfortable experience. Sincerely, Hotel M... read more
Dirty and not maintained I’ve stayed in some dirty places but there was dirt on the walls and electrical wires hanging out of the ceiling. The bathroom was so stained and the curtain didn’t even cover the tub. It appears the rod came off and the repair job was just a big glop of spackle. The smell was of mold. The ironing board was even filthy dirty. The door hand chunks missing from the bottom. The staff at the front desk acted inconvenienced and not friendly. The elevator worked that was the only plus. The management can d... read more
The property had a good score on Orbitz. But the property left a whole lot to be desired. I was afraid to touch the refrigerator. It looked unclean and sticky. The room also had a weird smell. The staff on check-in tried different rooms but ultimately, this one was what I wound up with. I was tired so I didn't request a different room. I had trouble with the key. Twice using the key, it waa red before it turned green. And then it stopped working altogether. Thank goodness this happened while the office was open. He was able ... read more
Business response:
Dear Felicia, Thank you for sharing your experience. We’re glad the front desk made an effort to help with room options and was available to assist with the key issue. However, we regret that the overall condition of the room and some maintenance concerns affected your comfort. Your comments about cleanliness, functionality, and the checkout process are appreciated and will be shared with the team. We value your feedback, and thank you for bringing these details to our attention. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.