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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Appartment was not cleaned properly.
Business response:
Dear Arun, Thank you for your feedback. We apologize for the cleanliness issues you encountered in the apartment. This does not meet our standards, and we are addressing this with our housekeeping team to ensure that such issues are resolved promptly. Your comfort is important to us, and we appreciate you bringing this to our attention. We hope to provide you with a better experience in the future. Sincerely,Hotel Management
Either Expedia or Hotel honest at the time you book- I book this hotel pass hours and both parties said nothing they can do to refund the money back . Even clearly both Expedia and extended said receptionist is close after 10:00pm.
Business response:
Dear Guillermo, We are sorry to hear about the difficulties you experienced with your reservation. Your failure to check in at the hotel until 4 a.m. led to the imposition of a No-Show fee on the reservation. We extend our sincere apologies for any inconvenience this may have caused. We wish you safe travels and hope for better experiences in the future.Sincerely,HotelManagement
Dirtiest room I ever stayed in. The soles of my kid’s white socks were black from the hardwood floor after 15 minutes in the room. Bugs live and dead were prevalent. Went to complain at the front desk but they had closed for the night at 10:00. Bathroom sink and tub were severely chipped, cracked, and discolored. Wish I could upload some pictures, but maybe it’s better that I can’t.
Business response:
Dear Mark, We appreciate your valuable feedback regarding your recent stay with us. It is our commitment to ensure that every guest experiences a clean and comfortable environment, akin to a home away from home when traveling. Therefore, we sincerely apologize for any shortcomings you may have encountered. Your concerns will be promptly addressed, and we are genuinely grateful for your bringing this matter to our attention. We hope for the opportunity to welcome you back so we may provide you with the experience you deserve.... read more
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.