This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front office staff member that assisted me when I checked in was super sweet and helpful….. buuuuuut other than that I’m glad we only needed to sleep and wash the next morning because this was NOT a place I would have stayed and DEFINITELY NOT another night!!!!!! The pictures are probably from when this place was originally established because everything was VERY USED. In addition to the look itself the room was not properly cared for/cleaned by housekeeping. They did not complete the process!!!! There were crumbs on the... read more
Business response:
Dear Sheileah, Thank you for taking the time to share such detailed feedback. We’re glad the front desk associate made a positive impression, and we’ll be sure his efforts are recognized. That said, we sincerely apologize for the condition of the room and the overall experience not meeting your expectations. The issues you mentioned regarding cleanliness and upkeep are concerning and fall short of the standards we aim to provide. Your comments will be shared with the appropriate teams so we can take steps to improve both our... read more
I had 2 rooms. They were not side by side. They was on different floors, different sides of the building. The first room was dirty, when we got there. Air conditioning wasn't working. I asked someone to call me left my name and number several times for the manager didn't get no kind of response. I wanted a refund. Cause we didn't use but one room. No one still hasn't called me back.
Business response:
Dear Sabraya, Thank you for sharing your concerns. We apologize that the rooms were not placed together and that one of them was not in proper condition. It’s disappointing to know your request for follow-up went unanswered, and we understand your frustration. We appreciate you reaching out, and please know that we’re actively investigating the issues you’ve raised to ensure they’re properly addressed. We understand your frustration and hope to regain your trust in the future. Sincerely Hotel Management
The room had a funny smell. The vinyl flooring had wet footprints throughout when i checked in, and when i got my own paper towels to dry the wet spots it picked up a lot of dirt. I ended up sleeping in the hospital room with my companion rather than sleep in the motel. I gave up my room early. A huge disappointment. No stars.
Business response:
Dear Guest, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Considering this a rare incident, we hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
This place was absolutely disgusting and just the worst in every single possible way. STAY AWAY UNLESS YOU LIKE BUGS AND STINKY ROOMS. There’s a comfort suites 7 mins away it’s a Palace in comparison.
Business response:
Dear Guest, Thank you for being our guest. We are sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. However, we will be sure that the room you occupied is professionally inspected and treated as a precaution. Thank you again for bringing this to our attention. We hope to have another chance to show you the hospitality and stay you deserve whenever you return to the area. Sincerely,Hotel Management
ROACHES EVERYWHERE !
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee no future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; please give us a second chance to deliver the outstanding experience you should always expect f... read more
They suck Balls OMM The air conditioner and heater did not work at all. There was no telephone in the room for me to even let the front office know. Both towels were spotted tan on inside folded. Their walls are so thin I heard everything. All those kids and animals. They didn’t even serve breakfast
Business response:
Dear Braeona, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies regarding the maintenance and cleanliness of your room. We also regret that you were not able to have a good night's rest. We never mean to disappoint our guests in any way and can assure you that what you experienced is unacceptable by our standards. We will address each of your concerns appropriately to avoid any future occurrence. We hope you will consider giving us another chance to provide you with your des... read more
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.