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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bugs in room, people smoking and hanging out outside my room, man walking pitbull and looks like a lot of homeless people live there.
Business response:
Dear Joanne, Thank you very much for staying at our hotel. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our concerned department. Thank you for helping us improve. We would love to welcome you back and show you our... read more
My wife felt very unsafe when she arrived. There was not any staff present. We had to track down a manager via multiple calls. Upon checking the room smelled and was dirty. She booked another hotel and didn’t stay at the property. We were charged for 2 nights and so far orbitz and extended stay have not helped to get me a refund. Shame on orbitz for making me deal directly with extended stay. Shame on extended stay for making this process so difficult. I would stay away from both of these companies.
Business response:
Dear Robert, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Aweful....just awful
Business response:
Dear Lynn, Thank you for choosing our hotel. Please accept our sincerest apologies for not providing you with a satisfactory stay. Our goal is to provide exceptional service; therefore, we regret this was not your experience. We hope you will revisit us for a much-improved stay. Sincerely, Hotel Management
Never Again! NOT GOOD! The main reason we chose this hotel is so we could cook. They don’t provide and dishes or silverware or cookware. The room smelled musky and of smoke. The bathroom had visible mold stains and was not clean. I cut my reservation short and went to another hotel after seeing a roach.
Business response:
Dear Maurica, Thank you for sharing your feedback on your recent stay with us. We regret to learn that your room did not meet our usual standards of cleanliness and comfort, and we apologize for any inconvenience. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. Also, we regret any inconvenience caused by our dishware policy. To ensure transparency, we provide a detailed list of our services on all booking sources so our guests can make well-informed decisions. Thank you... read more
Dirty floors, dirty bathroom, stained sink and fridge.
Business response:
Dear Christopher, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Awesome
Business response:
Dear Jerone, Thank you for your feedback. Although your rating does not reflect your review, we are pleased to know you enjoyed our warm hospitality and comfortable accommodations. It was a pleasure hosting you, and we hope to have the chance to do so again in the future.Sincerely,Hotel Management
Prepaid room not honored - hotel full - turned out I was turned away due to hotel being full. I will expect & pursue a refund from Hotels.com
Business response:
Dear Lawrence, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. If we may be of any further assistance, please reach out to us directly at t... read more
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.