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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gross The room was so gross we didn't even stay there I think I should be issued at least a partial refund!
Business response:
Dear Guest,Thank you for your feedback. We sincerely regret that your experience did not meet your expectations. Cleanliness is a top priority, and we apologize for any inconvenience you encountered. We understand how important a comfortable and well-maintained environment is for our guests. Your feedback is valuable, and we appreciate the opportunity to improve.Sincerely,Hotel Management
Bad
Business response:
Dear Latiqua, On behalf of our entire team, we apologize for not meeting your expectations during your recent comment. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management
Extended stay When I first checked in the room smelled like cigarettes and there was hair in the tub Also I wasn’t allowed to get extra towels and rags unless I was there for more than 14 days
Business response:
Dear Jcolby, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have already shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Thank you again for your feedback; it helps us improve our service and be... read more
One of our worst stays in a motel. You advertised we could ask for extra towels and a breakfast to go Neither were available was told they didn’t do that never again Room smelled. Bee had to delorderize it our selves
Business response:
Dear charles, Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. We wish you safe travels!Sincerely,Hotel Management
Poorly maintained with none of the promised amenities.
Business response:
Dear Michael, Thank you for your feedback. We extend our sincere apologies for not meeting your anticipated experience. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Refrigerator and stove looked like they were installed 50 years ago. Kitchen counter stained and chipped. Thankfully bed was comfortable and clean.
Business response:
Dear Stephen, Thank you for taking the time to share your thoughts about our property. We sincerely apologize for the inconvenience caused by the issues that may have affected your stay. Please be assured that we are taking the necessary measures to resolve them. Thank you for bringing these concerns to our attention, and we are grateful for the opportunity to improve our services. We look forward to welcoming you back and providing you with a pleasant stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.