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Extended Stay America Select Suites - Fayetteville
- Hotels
- Fayetteville, NC
About this business
Location details
770 W. Rowan St., Fayetteville, NC, 28301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked a room and they gave it away to someone else, so when I arrived I had nowhere to go and they didn’t refund my money and the guy at the front desk couldn’t speak proper English and had a bad attitude with me the whole time! This hotel needs to be shut down as soon as possible!
Business response:
Oh no --- I’m so sorry a room was not available. That was not the first impression we were aiming for and we are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! I apologize for the great inconvenience this caused you and for the bad impression it left you with. Best Wishes in all your future travels.
Business response:
Thank you for your review. We hate to see the lower rating but appreciate you for allowing us to host you. We do hope that your future lodging experiences are wonderful ones, Adisleives.
Business response:
We are so sorry that you did not enjoy your stay, Tammy. Thank you for your review and best wishes in your future travels.
The room was disgusting, there was a towel that looked like a gorilla gave birth on it. When I tried to check out early the manager would not refund me the nights I didn't use. Wood spring suites Fayetteville is right next to a strip club with plenty of homless trannys to sing to you. Not an exaggeration. A bum in a rhinestone dress sang to me while I went walked to my ride. Nothing against it, just a lot to process before breakfast is all.
Business response:
Thank you for your detailed review. We can assure you that this is not the level of cleanliness that we are known for. We take great pride in ensuring that our rooms are clean and super spotless for all our guests. We can't apologize enough if this did not happen for you, and for any uneasiness that you felt during your stay. We look forward to addressing these concerns with our team at the property for immediate action and resolve. We hope that your future travels are wonderful ones.
I did not stay here they were over booked give me my refund I want a refund where is my refund
Business response:
Thank you for your review. We can't apologize enough that there was no room availability and for any troubles that you encountered because of it. We are always looking for ways to improve and will use your feedback to help us do just that.
I paid for a room online then got there and was told there were no rooms.
Business response:
Thank you for your feedback. I’m so sorry a room was not available and for the great inconvenience this caused, Maya. That was not the first impression we were aiming for and we’re sorry we disappointed you.
It was overbooked after confirmation with Travelocity and had to find another hotel
Business response:
Oh no --- I’m so sorry a room was not available. That was not the first impression we were aiming for and we are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! I apologize for the great inconvenience this caused you and for the bad impression it left you with. Best Wishes in all your future travels.
Horrible stay away! The worst experience ever. We arrived 9pm the front desk was closed with a metal gate. Over it looked like a SRO meaning gross. The front desk guy came to the desk 15 min later. He wouldn’t open the gate the whole way. Weird. Then he tells us there’s no rooms left. We had a reservation and there were no more rooms. Thank god cause we were 2 women and didn’t feel safe there. GROSS!
Business response:
Thank you for your review, Elisa. We are so disappointed to see that you had trouble with your reservation, and that the level of customer service did not satisfy your expectations. Our goal is to always greet our guest with phenomenal customer service and we sincerely apologize that this did not happen. We can assure you that we will speak to our front desk agents so that we an improve our guest experience. We wish you the best in your future travels.
Noone at the front for check-in or out.
Business response:
We're sorry to hear about your difficulty reaching the Front Desk, Timothy. We understand that most hotels provide guests with a 24-hour front desk, which is why you were disappointed to see the front desk was closed when you needed us. WoodSpring Suites is a value focused hotel specializing in extended stays and therefore many of our guests stay with us for longer periods of time than the average guest at other hotels. We are so sorry if we failed to satisfy your expectations in this area, and will use your feedback to help... read more
Frequently asked questions about Extended Stay America Select Suites - Fayetteville
How is Extended Stay America Select Suites - Fayetteville rated?
Extended Stay America Select Suites - Fayetteville has a 3.2 star rating with 953 reviews.
When is Extended Stay America Select Suites - Fayetteville open?
Extended Stay America Select Suites - Fayetteville is open now. It will close tomorrow at 12:00 a.m.