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Extended Stay America Select Suites - Fayetteville
- Hotels
- Fayetteville, NC
About this business
Location details
770 W. Rowan St., Fayetteville, NC, 28301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was overbooked after confirmation with Travelocity and had to find another hotel
Business response:
Oh no --- I’m so sorry a room was not available. That was not the first impression we were aiming for and we are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! I apologize for the great inconvenience this caused you and for the bad impression it left you with. Best Wishes in all your future travels.
Horrible stay away! The worst experience ever. We arrived 9pm the front desk was closed with a metal gate. Over it looked like a SRO meaning gross. The front desk guy came to the desk 15 min later. He wouldn’t open the gate the whole way. Weird. Then he tells us there’s no rooms left. We had a reservation and there were no more rooms. Thank god cause we were 2 women and didn’t feel safe there. GROSS!
Business response:
Thank you for your review, Elisa. We are so disappointed to see that you had trouble with your reservation, and that the level of customer service did not satisfy your expectations. Our goal is to always greet our guest with phenomenal customer service and we sincerely apologize that this did not happen. We can assure you that we will speak to our front desk agents so that we an improve our guest experience. We wish you the best in your future travels.
Noone at the front for check-in or out.
Business response:
We're sorry to hear about your difficulty reaching the Front Desk, Timothy. We understand that most hotels provide guests with a 24-hour front desk, which is why you were disappointed to see the front desk was closed when you needed us. WoodSpring Suites is a value focused hotel specializing in extended stays and therefore many of our guests stay with us for longer periods of time than the average guest at other hotels. We are so sorry if we failed to satisfy your expectations in this area, and will use your feedback to help... read more
Business response:
Thank you for your rating. We are terribly sorry that you did not enjoy your time with us. Thank you for giving us the opportunity to host you, and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Business response:
Oh no! We hate to see that you did enjoy your time with us. We hope to have another opportunity to host you the next time your travels bring you to the area. We wish you all the best in your future travels.
Don’t know never got the room. Order it online and got to the place and front desk said it was know rooms available
Business response:
Oh no --- I’m so sorry a room was not available. That was not the first impression we were aiming for and we are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! I apologize for the great inconvenience this caused you and for the bad impression it left you with. Best Wishes in all your future travels.
Bad customer service. Faulty smoke detectors, although the hotel reeks of cigarette smoke the second you walk in. They don’t give towels or change of sheets for extended stays. Instead you have to wash your towels and sheets using their Over expensive washer and dryer. One night there was 8 black outs. We got locked out of room and was told there was nothing the front desk could do. Literally was told to stand outside the room and wait for the housekeeper, or look for herself Yourself. My husband had to get loud with the lad... read more
Business response:
Please accept our sincerest apologies that your stay was not the exceptional one that we intended for you due to the issues with the power, customer service, unpleasant odors and noises, WiFi and the other problems mentioned. We are known for our great customer service and cleanliness and are so shocked to hear that this was not your experience. We can assure you that we will reach out to our front desk staff and housekeeping team regarding the overall customer service, cleanliness and maintenance issues for immediate action... read more
The staff was very rude and was not professional at all
Business response:
Thank you for taking time to review our hotel. We’re sorry you got a bad impression of our hotel staff. Our goal is to provide an all-around positive experience for every guest; we are sorry this was not the case for you. Best wishes in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Fayetteville
How is Extended Stay America Select Suites - Fayetteville rated?
Extended Stay America Select Suites - Fayetteville has a 3.2 star rating with 940 reviews.
When is Extended Stay America Select Suites - Fayetteville open?
Extended Stay America Select Suites - Fayetteville is open now. It will close tomorrow at 12:00 a.m.