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Extended Stay America Select Suites - Fayetteville
- Hotels
- Fayetteville, NC
About this business
Location details
770 W. Rowan St., Fayetteville, NC, 28301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were no pillows when we got to our room. The soap was opened and used. There was a roach in the hallway and a dead roach in our tub. They also have a gnat or fruit fly problem.
Business response:
Thank you for your review. We are so sorry to hear that you were dissatisfied by the cleanliness of your room. In addition to friendly service, we are known for our super clean rooms so we are terribly sorry for disappointing you with a less than sparkling clean room. We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free.
STAY AWAY This place LITERALLY charged for breathing air, I mean I hate to be this dramatic but it’s true. Example one, the “ charged 250$ for smoking” which I’m actually okay with because I do not smoke and don’t like the smell of cigarettes but soon as I get into the elevator it smell like weed and cigarettes. Also you’re only allow to connect 1 device to the wifi if you want to add more devices you have to pay extra which I’ve never heard such thing and I been to a lot of hotels around the world. Secondly they charge 45$ ... read more
Business response:
I'm so sorry our hotel did not meet your expectations. We do specialize in extended stays and have many happy guests who enjoy our accommodations, esp. the ability to choose only the amenities they want and need instead of paying for services they do not want or use. We would love to welcome you back if you ever have extended stay needs or just want a simple, basic, affordable stay in the future.
Looks nice on pics, not really ! When we got their, we were giving smoking rooms. I asked the guy if he could change it to nonsmoking rooms. He tried but apparently the computer didn’t let him so he called his manager. The manager was not happy that it was a 1 night stay and kept fussing about expedía booking 1 night stay and that he wasn’t doing dose. I called hotels.com and they said that they in deed can change the reservation to nonsmoking but they just kept saying no the computer won’t let me. So at 12am i had to go loo... read more
Business response:
We are sorry you did not enjoy your stay with us. Thank you for rating our hotel.
Had to wait at the front desk for 20 minutes for someone to check me in. Blankets in the room had a stain on them, and the towels had hair and makeup stains all over them. Also did not have any soaps or shampoo in the shower. The full kitchen was nice though.
Business response:
Oh no! We apologize for the long wait at check-in and for the issues with the linens. We are glad that the in-room kitchen impressed you and we are so proud to offer these in all our rooms nationwide! Thank you for sharing your feedback with us.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the low rating and hope you’ll consider staying with us again to enjoy a better experience.
Check-in time was 3 pm and I reached there at 7:25 pm but nobody was there at reception till 8 pm. At 8 pm they told me that the room I have booked is not yet clean... So, I opted for other available options. They got one but that had a non-working a/c which they had to swap from other room. They finally gave me the room at around 8:45 pm. Whole hotel is stinky. Room I got was very stinky (smoke or whatever) we had to rush to get the room freshener to breathe properly. Room has the kitchen but no untensils. Asked the front d... read more
Business response:
I'm so very sorry to hear about all of these disappointments. This is not at all what we intended for you and we hope your travels ahead are wonderful ones.
Nothing at all. The bed was on stands like a child's bedroom. There was a lot of illegal activity going on. No ammenties. The Assistant GM was a good guy.
Business response:
Thank you for your review. I’m so sorry to hear that our hotel did not meet your needs. I appreciate that you mentioned the friendly staff. They work hard to provide great guest service and we appreciate that you noticed that. Best wishes in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Fayetteville
How is Extended Stay America Select Suites - Fayetteville rated?
Extended Stay America Select Suites - Fayetteville has a 3.2 star rating with 940 reviews.
When is Extended Stay America Select Suites - Fayetteville open?
Extended Stay America Select Suites - Fayetteville is open now. It will close tomorrow at 12:00 a.m.