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Extended Stay America Select Suites - Fayetteville - Fort Bragg
- Hotels
- Fayetteville, NC
About this business
Location details
6820 Cliffdale Rd, Fayetteville, NC, 28314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Negative 1 star Nasty overall! The “Manager” Sara was rude from day one, she told my husband she doesn’t allow any Riff Raff at her hotel (Yet, the place is loaded with wife beating, drug dealing, gang bangers) she knocks on all the doors at 9:30am and yells FRONT DESK with such attitude in her tone, to see if you are staying over or checking out. You never see a housekeeper, you have to take out your own trash, the walls are paper thin, (our next door neighbor use to Beat up the female in the room daily and then make it up ... read more
Business response:
Thank you for taking the time to share your feedback. We are disheartened to see that you did not experience the high-level of service that we are known for and that many of our guests love. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. We hope you will reconsider and stay with us again so that we can provide you with the type of service that makes you appreciate staying with us.
Worst experience in my life !! Do not stay !! When I arrived to the hotel the agent was drunk out of his mind and I told the hotel I was traveling to NC for thanksgiving and he still cancelled my reservation but then told me I was going to be refunded and that I didn’t need to pay anything more and charged me twice. The hotel was so dirty and smelled like smoke I only could sit in the room for a hour cause I had to sit and eat because I was starving . I told the hotel about how nasty the room was and they ignored me . I coul... read more
Business response:
Thank you for taking the time to share your feedback, Malcolm. We are disheartened to see that you did not experience the high-level of service that we are known for and that many of our guests love. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. We hope you will reconsider and stay with us again so that we can provide you with the type of service that makes you appreciate staying with us.
Business response:
We are disappointed to see the lower rating. We would love another chance to show you a much better experience the next time your travels bring you this way.
The service was rude after I expressed my disappointment with the experience I had at the hotel. The service desk rep was dismissive and and I’m concerned about my experience.
Business response:
Thank you for taking time to review our hotel, Sylvester. We’re sorry you got a bad impression of our hotel staff. Our goal is to provide an all-around positive experience for every guest; we are sorry this was not the case for you. We will reach out to our front desk staff to address this and ensure we are working to create a much better experience for all our future guests. Best wishes in all your future travels.
Business response:
Thank you for allowing us to host you, Courtney. We are so sorry that you did not enjoy your time with us. We do hope that your future travels are both comfortable and pleasant.
The room had roaches
Business response:
We appreciate your feedback regarding your stay with us. We sincerely apologize for the issues that you experienced with pest sightings, as we know the impact that this has during your stay. We are so sorry for any inconvenience that this caused and hope that your future travels are wonderful ones.
I will never stay there again .. is a bad odor the soonest you walk in ..
Business response:
Oh no! We are terribly sorry to see that you did not love your time with us due to the odors. We would love another chance to show you a much better experience.
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Fort Bragg
How is Extended Stay America Select Suites - Fayetteville - Fort Bragg rated?
Extended Stay America Select Suites - Fayetteville - Fort Bragg has a 3.1 star rating with 848 reviews.
When is Extended Stay America Select Suites - Fayetteville - Fort Bragg open?
Extended Stay America Select Suites - Fayetteville - Fort Bragg is open now. It will close tomorrow at 12:00 a.m.