This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Fayetteville - I-49
- Hotels
- Fayetteville, AR
About this business
Location details
2638 W Old Farmington Rd, Fayetteville, AR, 72704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The on call help was rude. Floors in the room were dirty. They look as if they hadn’t been cleaned in months. Stay away!!!!
Business response:
Dear Wannalitha, First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment caused by the oversights made while cleaning and preparing your room. We appreciate your feedback and will review it with the team members to see what went wrong. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust, and we hope you will give us that chance in the future.Sincerely,Hotel Management
This is an extended stay style property, but the clientele here are not the traveling professional that needs a hotel for a few weeks. Think “I just got out of jail or rehab and I need a place until I can get on my feet”. Check in clerk was noticeably high. Room was generally clean but in disrepair (bathroom door wouldn’t shut, shower surround peeling off wall, etc). Several residents just hanging out in the parking lot smoking and purchasing goods and services. Most of the cars in the parking lot were full of belongings. Ob... read more
Business response:
Dear STEVEN, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing every guest with the highest level of service and quality. We can assure you that what you experienced is unacceptable to our standards, and we regret that your experience did not meet your or our team's expectations. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you will consider giving us another chance to show you th... read more
The smell in the hallways made me gag. Thankfully my room was not that way. Everything was dirty & the bright spotlights from the hotel next door made it impossible to have the room dark at night for sleeping. Not that you could sleep on the very hard, springy mattress. I would not have elected the extended stay but other hotels were booked so I was left with this option. I had immediate regrets & will never stay at an extended stay again.
Business response:
Dear Guest, Thank you for rating your recent stay with us and sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve.Sincerely,Hotel Management
PLEASE READ!!! Do not consider this hotel I should’ve taken previous feedback about this hotel more seriously. There were multiple comments about cockroaches that I chose to ignore until I experienced it my self on day one. I tried to call the office as soon as I noticed them in the bathroom only to find out that the phone doesn’t work. I called front desk from my cell since I was on the third floor, Lauren apologized but she said there in nothing that can be done to spray since it’s the weekend. You have to ask for toilet p... read more
Business response:
Dear Saad, Thank you for sharing your feedback with us. We sincerely apologize for the unsatisfactory experience you had during your stay. The cleanliness issues and lack of amenities you encountered are concerning and do not meet our service standards. Please accept our sincerest apologies for any inconvenience caused. Rest assured, we are addressing your concerns urgently to prevent any recurrence. We take cleanliness and pest control seriously and have implemented measures to rectify these issues. Our commitment to provid... read more
This is not a hotel you want to book in advance or to stay at for a football game or visit to your college student. Our room was dirty to the point that we did not use the shower or walk barefoot. There was a constantly barking dog. The smells were bad. This is the place you stay when there are no other options.
Business response:
Dear Sara, We want to express our gratitude for sharing your recent experience at our hotel. Your feedback is important to us, and we are genuinely sorry for any inconvenience you encountered during your stay. Our primary mission is to provide our guests with comfortable accommodations and great service by a warm, responsive team. We regret that your experience did not reflect this commitment. Your comments have been shared with our team members, and we are committed to taking action to prevent a recurrence. We genuinely app... read more
We have stayed in Extended stay places before but this was the bottom. A Kitchen but not a glass, plate, fork or anything. No ice machine, smelled like marjiauna in the hallway and no counter space in the bathroom. My wife commented that it it seemed they were going for the absolute cheapest everything from the plastic chairs to sit in to the TV that did not respond to the remote. They also gouged the price because it was a football weekend at over an additional $85 a night over the normal weekend rate. ALL of that we would ... read more
Business response:
Dear Michael, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay.Sincerely,Hotel Ma... read more
Dirty and in very poor condition. Halls and elevator smelled bad. Our room had things smeared on the headboard, one wall appeared to have mildew growing, bathroom light fixture covered in rust, bathroom floor warped and filthy in corners. Very limited items supplied - no hair dryer, no Kleenex, no bedside lamp, no drapes over broken mini blinds. Very disappointing.
Business response:
Dear Nannette, Please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - I-49
How is Extended Stay America Select Suites - Fayetteville - I-49 rated?
Extended Stay America Select Suites - Fayetteville - I-49 has a 2.5 star rating with 845 reviews.
When is Extended Stay America Select Suites - Fayetteville - I-49 open?
Extended Stay America Select Suites - Fayetteville - I-49 is open now. It will close tomorrow at 12:00 a.m.