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Extended Stay America Select Suites - Fayetteville - Owen Dr.
- Hotels
- Fayetteville, NC
About this business
Location details
408 Owen Dr., Fayetteville, NC, 28304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We didn't know that you would not be getting clean towels everyday. No ice machine they gave us trays and make your own ice. The room had an odor. The entrance is not on Owen Dr. When you enter or exit the place look out for the traffic you are two car length for the light.
Business response:
Thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, General Manager
Hotel staff was very kind and they called when I was settled into my room to make sure o had everything I needed. The room itself was very gross. I had just stayed in an extended stay in Lynchburg that was great but this one was incredibly disappointing. I moved a chair closer to the bed and found food, beer bootleg caps, and a dirty bandaid! And the room smelled. I felt gross the next morning when I left.
Business response:
Thank you for your candid feedback, and we regret the inconvenience you encountered with the cleanliness of your room. I apologize for not meeting your expectations and have shared your concerns with my housekeeping staff so that they can take the necessary action. I hope you will give us another chance to impress you on a future visit. Sincerely, General Manager
Scary many people walking by the rooms late at night talking loud and drinking and smoking in front of the room door
Business response:
Chadwick, we apologize for the issues you experienced and for your disappointing stay. On rare occasions we have guests who do not adhere to the property rules, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable night, and please give us a chance to serve you better in the future. Sincerely, General Manager
Business response:
April, please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We hope you will visit us again so we can have an opportunity to provide you with a better experience. Sincerely, General Manager
Not a happy mom Was the worst place ever,back,area,checked in and checked. Out two mins layer after I huge big yellow stain and Brown stain on sheets and when I talked to the lady she assent shocked at all.still waiting for refund.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, General Manager
Much to be desired Blanket worn holes in it, Linens threadbare. Bed old hard and lumpy. Musty stale smell in entire room. Way too far from I-95. Dante at the front desk on check in was very nice.
Business response:
Thank you for your visit. Although you liked our associate Dante, we apologize for falling short of your expectations. Your feedback is important to us, and we will use it to improve our facilities and service levels going forward. We regret the inconvenience caused and hope you will consider giving us a second chance in the future. Sincerely, General Manager
We did not stay at this hotel we cancelled upon ar Strongly recommend this location taken off list of available options.
Business response:
Thank you for your feedback. Our team strives to ensure a comfortable experience to all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to serve you better. Sincerely, General Manager
Business response:
Catherine, thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, General Manager
Business response:
Joy, first and foremost, I would like to offer you my apologies for the inconveniences that you experienced during your stay with us. I encourage you to try us again in the near future. I am confident you will enjoy a better stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Owen Dr.
How is Extended Stay America Select Suites - Fayetteville - Owen Dr. rated?
Extended Stay America Select Suites - Fayetteville - Owen Dr. has a 3.3 star rating with 2,429 reviews.
When is Extended Stay America Select Suites - Fayetteville - Owen Dr. open?
Extended Stay America Select Suites - Fayetteville - Owen Dr. is open now. It will close tomorrow at 12:00 a.m.