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Extended Stay America Select Suites - Fayetteville - Owen Dr.
- Hotels
- Fayetteville, NC
About this business
Location details
408 Owen Dr., Fayetteville, NC, 28304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never stay there again The room was dirty and selled there was no phone in our room more then one light went out we asked for them to change the bulbs many times and they didn't. I would not recommend this place and I would never stay there again
Business response:
Thank you for your review. Please accept our apologies for the poor service you experienced when you contacted our front desk. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Thanks for being our guest, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerel... read more
The hotel Was not clean. The kitchen walls were dirty, the hallway needed to be pressure washed.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Thursday night people were in and out of the room next door. They were scantily clad and two women argued about the man in the room outside my window at 2am. Friday night starting at 11:30, the guy next door turned up his music with lots of bass. I had to call the front desk. It took a while to get the issue resolved. I was ready to call the police. We were on an extended stay for my mother’s memorial. I was very upset about our last 2 nights.
Business response:
Sue, thank you for being our guest and for letting us know about your stay. Please accept our sincere apology for the difficulties you encountered with the noise caused by unruly guests who were also staying in the hotel. We hope you will give us the opportunity to provide you with the quiet and relaxing stay which you should have experienced during this visit. Sincerely, Hotel Management
Major Disappointment Room was not clean bottle caps on floor. Spills not cleaned up inside fridge. Cabinets in the kitchen area hinges were off and door would hand by 1 hinge.Room carpet was torn and needed replacement. Lavatory sink looked like it was professionally spray painted but cracks still inside sink. The internet provided would not let you open your email and you could only have 1 device on what they did provide.
Business response:
Thank you for returning to stay with us. Please accept our sincere apologies for the issues you encountered with our facilities and regret the inconvenience caused. We regret not meeting all of your expectations and rest ensured that corrective actions are being taken. Thanks for your candid feedback, and we hope that you'll give us another chance and consider staying with us again. Sincerely, Hotel Management
ROACHES, HOOKERS, AND SMELLS TERRIBLE!!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Never again I’ve stayed here before and have never had any issues before until now. The floor that I stayed on reeked of Weed. Someone jimmied the door look. You could literally open the door without the key. I had to be moved to another room. To be honest I will never stay at this hotel again. I will take my money somewhere else
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
The room next door was smoking marijuana. Then in the middle of the night heard an argument outside of my door at 2 am. This was a last minute decision to stay here as I was traveling with my family.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Jelly beans?? The room was beyond nasty. There were jelly beans all over the floor. The smoke free room has cigarette burns all over the blankets. The refrigerator was a complete mess. I will never stay there again
Business response:
Sarah, we sincerely apologize for the odor and cleanliness issue you experienced while being here. We are very concerned about your experience and have immediately discussed it with our housekeeping department to revisit our deep cleaning program and make improvements ensuring this doesn't happen again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
There was hair everywhere. The shower, the pillows the sheets. No hot water, barely warm. Carpet, chats and upholstery looked stained and dirty. Now I know what Extended Stay America is about
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Owen Dr.
How is Extended Stay America Select Suites - Fayetteville - Owen Dr. rated?
Extended Stay America Select Suites - Fayetteville - Owen Dr. has a 3.3 star rating with 2,429 reviews.
When is Extended Stay America Select Suites - Fayetteville - Owen Dr. open?
Extended Stay America Select Suites - Fayetteville - Owen Dr. is open now. It will close tomorrow at 12:00 a.m.