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Extended Stay America Select Suites - Fayetteville - Owen Dr.
- Hotels
- Fayetteville, NC
About this business
Location details
408 Owen Dr., Fayetteville, NC, 28304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DO NOT STAY AT THIS HOTEL! Dirty, the staff never address tenants smoking weed and slamming their doors at 2 am in the morning!
Falta de respeto de los pasajeros Mala gritos alguien pegandole a una mujer... La hija llorando esperaba que hubiera aparecido la Policía. La gente no sabia comportarse. Mal mal
Business response:
We are very sorry your stay did not live up to your expectations. We want all our guest to have a pleasant stay, so we hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
No ice. Breakfast is pickup and go with no place to sit. It is a coffee and cookie. The hotel is dirty.
Business response:
Thank you for your feedback. We are sorry we missed meeting your expectations. We do not have ice machines in our hotel as our guest rooms have fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Also, we sincerely apologize for the cleanliness issues you had during your stay, and we have immediately brought this to the attention of our Housekeeping team for review and action. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Manageme... read more
Water dripping in the bathroom, paper this walls, door that didn't close all the way so smoke from all the people smoking outside or room came right in. No supplies in the kitchenette, rendering it useless. Listed stating it had breakfast, which is a joke. Staff was polite.
Business response:
Stephanie, we are so sorry for the difficulties you experienced during your stay, moreover, we apologize we were unable to address these issues while you were here. Our Housekeeping and Maintenance team have been alerted about your review, and we will definitely be more diligent going forward. Also, kitchenware for your suites are kept at the front desk to ensure its cleanliness, and they are delivered to your room on request. We are sorry if this was not communicated to you upon check-in. We hope you will give us a chance t... read more
Itchy sheets and nasty shower noisy people My stay at extended stay America was horrible as far as the sheets had me itching and it was stomping in a room over me and it went on all night even after I called the office spoke with the manager and she just told me that I was in a hotel so I could expect something like that and it's nothing they could have done so I will never stay there again if I can help it....the room was clean upon arrival but the sheets was very itchy and it was hair in the shower from previous people jus... read more
Business response:
Shineka, we apologize that you experienced so many difficulties while you were here. It is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
The sheets had blood stains and we had to kill a couple of water bugs
Business response:
Tiffany, thanks for the feedback. We are sorry for not meeting your expectations for an exceptional stay and apologize for the cleanliness issue you encountered in your room. Your concerns are discussed with our housekeeping team to ensure no guests experience the same moving forward. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
Just Okay Our room was ok. It was pretty clean but had a musty odor. The noise was our biggest complaint. Other guests were playing loud music in their car or talking loudly on their phone right outside our door in the middle of the night. The shower was warm, but never close to hot. I would stay here again in a pinch, but would try to upgrade a bit next time.....
Business response:
Jen, thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the noise and maintenance issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Hotel had roaches. Did not stay
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Owen Dr.
How is Extended Stay America Select Suites - Fayetteville - Owen Dr. rated?
Extended Stay America Select Suites - Fayetteville - Owen Dr. has a 3.3 star rating with 2,429 reviews.
When is Extended Stay America Select Suites - Fayetteville - Owen Dr. open?
Extended Stay America Select Suites - Fayetteville - Owen Dr. is open now. It will close tomorrow at 12:00 a.m.