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Extended Stay America Select Suites - Fayetteville - Owen Dr.
- Hotels
- Fayetteville, NC
About this business
Location details
408 Owen Dr., Fayetteville, NC, 28304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Older and not kept up. grounds were dirty. Vomit on concrete looked like it was there for several days
Business response:
Thank you for your feedback. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. The cleanliness and the condition you described is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be implementing and to experience the s... read more
Good location, but the exterior & interior should but cleaner.
Business response:
Thank you for staying at our hotel. Although you were benefitted with our convenient location, we are sorry you were unhappy with the cleanliness of our property and regret if any inconvenience caused. Your feedback has been shared with our housekeeping staff to ensure they are more diligent in their work. It was a pleasure having you as our guest, and we would like to regain your trust to serve you again in the future. Sincerely, Hotel Management
The worst bed I've ever experienced in a hotel. I got no sleep!
Business response:
Thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, Hotel Management
Very bad Very bad in everything from the first moment I arrived I had a bad experience with the staff they gave me a room that was not clean Then they let me wait half an hour to get the next room And the room so smelly I had to use my own air fresher I never recommend it to the others
Business response:
Jack, thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. Our staff are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with the ho... read more
Could not stay there We demanded and received (thank you to the manager) a full refund. It was terrible. Smelly. Cockroaches. Mildew. Do not book this hotel.
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
ROACH INFESTATION ROACH INFESTATION
Business response:
Thank you for your review. We are sorry we failed to provide you the clean and comfortable suite you expected when you selected our hotel for your lodging needs. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. We have scheduled additional treatments so our goal of providing clean and comfortable suites can be achieved and to prevent this from happening again. We invite you to come back and validate the changes we ... read more
This hotel has not aged well and is not worth the price.
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
There where bugs coming up from the tub, room 109, the room smelled like cigarettes. I was then moved to another room where the refrigerator was rusted I took pictures of these conditions. There where black dots on the bed.. I ended up packing my stuff and checking into another place .. I want my money back.
Business response:
Maria, please accept my sincere apologies for the cleanliness and maintenance issues you encountered in your room and the inconvenience it caused. Your review will be taken as a tool to ensure that all the procedures within the housekeeping and maintenance departments are being followed. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, General Manager
Stay clear of this place. I chose this place due to it being closer to where my daughter relocated from NY to NC. Don't make the same mistake I made. The King room was not clean. Furniture was in bad shape. Bathroom tub was filthy. Kitchen not even close to being ready to cook in. No coffee maker. The rates are cheap for a reason. People smoked and allowed their animals to deficate on property. Parking lot was littered with cigarettes and fast food trash. Location is right off of a main highway and it's beyond noisy. Extende... read more
Business response:
Angel, it is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our ... read more
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Owen Dr.
How is Extended Stay America Select Suites - Fayetteville - Owen Dr. rated?
Extended Stay America Select Suites - Fayetteville - Owen Dr. has a 3.3 star rating with 2,429 reviews.
When is Extended Stay America Select Suites - Fayetteville - Owen Dr. open?
Extended Stay America Select Suites - Fayetteville - Owen Dr. is open now. It will close tomorrow at 12:00 a.m.