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Extended Stay America Select Suites - Fayetteville - Owen Dr.
- Hotels
- Fayetteville, NC
About this business
Location details
408 Owen Dr., Fayetteville, NC, 28304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reserved a non smoking room Got a smoking room. TV volume didn’t work, but supposedly was fixed. Had to convince front desk to switch my room. Just a fiasco overall.
Business response:
Dear Joe, Thank you for staying with us and informing us about the smoke issues you encountered. Please accept our apologies for not meeting your expectations. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. On the other side, we are glad that our associate resolved the issue to your satisfaction. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management
They had a lot of roaches the property was ran down . I felt so dirty and disguised
Business response:
Dear Stormi, It is not pleasant to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback, which helps us improve the experience for future guests. Please give us another chance to host your trip with a better service.Sincerely,Hot... read more
Got in after 11 when the office closes and the sign said use the phone on the left for assistance. Stood there and let the phone ring for 5 min the first time and 5 minutes the 2nd time. Finally i just left and went to a hotel down the street with staff in the office.
Business response:
Dear Chris, We regret knowing that our front desk staff member was unavailable during the time mentioned. Please accept our apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. Thank you for being so patient, and hope you will revisit us on your next visit to the area.SincerelyHotel Management
NEVER AGAIN! Room was dirty, holes in doors, neighboring units had guests coming and going at all hours, slamming doors, yelling......it was a terrifying place to stay and we will NOT ever be there again! We wanted a nice place to stay prior to scheduled surgery and we obviously picked the wrong place.
Business response:
Dear Virginia, thank you for staying with us. You are correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. Our housekeeping team is taking up this matter and ensuring that all procedures are followed so this is not repeated. Nothing is more important to us than ensuring that our guests have a comfortable and relaxing stay, and we hope you will consider giving us another chance to demonstrate the type of service we usually provide... read more
First off the check in was horrible and when I tried checking in the lobby smelled like marijuana. Then went to check out the room and there was no curtains in the window and the room smelled horrible. There was a cockroach crawling on the bed. I will never stay or book a hotel with extended stay America.
Business response:
Dear Mike, it was disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
The staff was very nice but the room needed some upgrades. Holes in walls and no amenities. Very very basic.
Business response:
Dear Amy, thank you for reviewing your stay. We are grateful for your acknowledgment of the excellent hospitality you received from our staff. But we are sorry you felt our property needed updating. We are thankful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management
What door lock? Check in was fine, but door lock on room did not work properly. Every time I left room someone from front desk had to let me back into room with hand held computer to operate door lock.
Business response:
Dear Kirby, thank you for staying with us and providing your feedback. Please accept our apologies for the maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again!Sincerely,Hotel Management
The service was horrible, rooms had roaches and never stayed. I ended up going to another hotel.
Business response:
Dear Guest, Thank you for being a guest in our hotel. We are sorry to hear about your experience. We work hard to provide a clean and comfortable environment and follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Still, your room will be professionally inspected and treated as a precaution. We hope to welcome you back again for a flawless stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Owen Dr.
How is Extended Stay America Select Suites - Fayetteville - Owen Dr. rated?
Extended Stay America Select Suites - Fayetteville - Owen Dr. has a 3.3 star rating with 2,429 reviews.
When is Extended Stay America Select Suites - Fayetteville - Owen Dr. open?
Extended Stay America Select Suites - Fayetteville - Owen Dr. is open now. It will close tomorrow at 12:00 a.m.