This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Fayetteville - Owen Dr.
- Hotels
- Fayetteville, NC
About this business
Location details
408 Owen Dr., Fayetteville, NC, 28304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches - two rooms First two rooms I was given had roaches. Finally the 3rd room seem a bit decent. Thankfully it was just one night. I was visiting due to my mother being in the hospital.
Business response:
Dear Guest, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for the inconvenience caused by switching multiple rooms. Moreover, we want to reassure you we do everything possible to discourage the entrance of the insects mentioned. Our hotel receives routine pest control services from our provider. However, we will make sure to address this with them promptly to prevent any future issues. We appreciate your patience and wish you all... read more
No thank you Absolutely horrible. Walked into the room that had a very horrible smell. Went down the stairs and there was a big pile of dried blood. We did not stay there
Business response:
Dear Michelle, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration caused by the mentioned issues. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a much ... read more
No toilet paper in the room. Short towel. When i asked the clerk told me they where out of toilet paper in the whole hotel. Was told the towels would be delivered to my room. They never came. I bought my own TP. Terrible service.
Business response:
Dear Guest, Thank you for reviewing your experience. Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. Your feedback is important to us, and we will use it to improve our services. We hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
Check in was fine get to first room no ac and got move to another that was a double bed and had to pay an extra 11 dollars which I felt I shouldn’t have to due to no ac in first room. Now I’m second room ac blowing out outside air it feel better outside the room then inside place needs to do better
Business response:
Dear LaTashia Lanee, Thank you for evaluating your stay. Please accept our apologies for the issues in your room and the inconvenience caused by moving to a new one after your arrival. We are sorry for the air conditioning unit concerns you experienced, and we are glad you alerted us so we could make the necessary repairs. Please know this is not usual for us, and we assure you we will look into the situation further. Thank you for sharing your feedback and being our guest.Sincerely,Hotel Management
Road noise is very loud and room is not well insulated to help control it. Saw one of the other guests with a gun. Breakfast was extremely poor.
Business response:
Dear Ronald, Thank you for reviewing your stay. We are very sorry you were inconvenienced by noise due to external factors outside the hotel. We have also noted your remarks about breakfast. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. The safety and security of our guests are of utmost importance, so we would like to speak with you directly to obtain the details of the incident. We also work closely with local law enforcement agencies to kee... read more
Ghetto! Completely nasty! Grounds need immediate attention and pressure washing! Cigarette butts everywhere! Greasy walls! Dirty and rusted range hood! Room smelled of smoke when we entered! Kitchen items upon request!? Really?
Business response:
Dear Juan, Thank you for choosing us and sharing your feedback. We know a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. We always strive to provide the best service and maintain cleanliness as our top priority for an exceptional experience; we keep kitchenware at the front desk to ensure cleanliness when guests check-in and need them. So, we apologize that we fell short of meeting your expectations. Rest assured that we take your concerns seriously and will share them with... read more
Terrible neighbourhood
Business response:
Dear Lesya, Thank you for sharing your feedback. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Owen Dr.
How is Extended Stay America Select Suites - Fayetteville - Owen Dr. rated?
Extended Stay America Select Suites - Fayetteville - Owen Dr. has a 3.3 star rating with 2,429 reviews.
When is Extended Stay America Select Suites - Fayetteville - Owen Dr. open?
Extended Stay America Select Suites - Fayetteville - Owen Dr. is open now. It will close tomorrow at 12:00 a.m.