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Extended Stay America Select Suites - Fayetteville - Owen Dr.
- Hotels
- Fayetteville, NC
About this business
Location details
408 Owen Dr., Fayetteville, NC, 28304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have killed about 25 roaches in 3 days. Small and large. They are brown German it looks like. It will stay again. Just not near this room. 216
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Si... read more
The room had Roaches / the bed sheets had cigarette burns.... the door handle to the bathroom door was broken and came off. The shower curtain was short and did not have the plastic linning so there was water everwhere once you were done taking a shower. I have pictures and video to prove it. I killed a total of four roaches. Discusting
Business response:
Gersan, thank you for posting a review of your stay. We apologize for the cleanliness and maintenance issues you encountered in your room. Please be assured that we have discussed your feedback with the appropriate teams, and they are working with them to fix the problem as soon as possible. We have also asked our pest control provider to service your room immediately. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Reserved a non-smoking room and got the opposite for sure! One staff member was Great and the other needs to be trained on customer relations!
Business response:
Perry, we are very sorry we were unable to accommodate you in the room of your choice and for the service issue, you encountered. Although, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Hotel had bugs and was lacking in cleanliness. I arrange this for one of may corporate staff employees and had to move them since it had an infestation.
Business response:
Thank you for taking the time to share your review with us. Please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously we fell short of this. Thank you for bringing the in-suite unwanted guest situation to our attention. We have our pest control company scheduled to treat the room and the property today. We hope we will have another chance to show you our hospitality in the near future. Sincerely, Hotel Man... read more
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, Hotel Management
STAFF WAS UNABLE TO GIVE ME A RECEIPT FOR MY STAY.
Business response:
Thank you for the feedback about your stay at our hotel. We apologize for our staffing service not meeting your expectations. To make sure this does not happen again, we are actively working with our staff to improve our guest experience. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management
The staff was pleasant and the room was clean. The toilet however, wasn't mounted to the floor properly, so you felt as though you were on a boat from the bowl swaying side to side. The other customers were very noisy throughout the night and a weapons deal in the back parking lot. Just not what I'm used to.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Room smells disgusting and bad...don’t stay here unless you have to
Business response:
Neil, thank you for taking the time to post a review. We are sorry for the odor issue you experienced in your room and regret the inconvenience it caused. Your feedback in regards to cleanliness has been discussed with our housekeeping team to be more diligent with their efforts. Thanks again, and we hope to host you back soon so that we can make it up to you. Sincerely, Hotel Management
Dirty awful old smelly trash
Business response:
Kenya, a well-maintained room sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered while you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problem isn’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Owen Dr.
How is Extended Stay America Select Suites - Fayetteville - Owen Dr. rated?
Extended Stay America Select Suites - Fayetteville - Owen Dr. has a 3.3 star rating with 2,429 reviews.
When is Extended Stay America Select Suites - Fayetteville - Owen Dr. open?
Extended Stay America Select Suites - Fayetteville - Owen Dr. is open now. It will close tomorrow at 12:00 a.m.