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Extended Stay America Select Suites - Fayetteville - Owen Dr.
- Hotels
- Fayetteville, NC
About this business
Location details
408 Owen Dr., Fayetteville, NC, 28304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rm 135 has a roach problem and couldn't connect to the wifii
Business response:
Thank you for reviewing your stay. We are sorry for the issue you had with the internet connectivity and regret the roaches you had in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Also, our service provider has been made aware of the problem and we are working to ensure we have the proper connectivity throughout the hotel. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
Not by choice! Nothing to write home about. This was a “NOC” no other choice situation as our original reservation was cancelled!
Business response:
Thank you for your review. We apologize for the difficulties you mentioned and for the inconvenience you had due to it. Please be assured that we’re reviewing this situation to see what went wrong and taking extra care to avoid this in the future. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
I was very disappointed with this hotel. Here are a few dominant problems: 1. The cigarette-smoking odor is present everywhere on premises. I was shocked to smell very strong cigarette smoke even right at the reception desk. My room was supposed to be a non-smoking room, and the cigarette smell was in the heat pump unit and in the restroom. My nose became congested immediately after I stepped in the room. 2. The carpet had a few burned spots. 3. The smoke detector in my room was held by little wires and was dangling from the... read more
Business response:
Dear Nguyen, thank you for allowing us to host your travel needs and for the valued feedback. We are so sorry for not providing you with the quality and clean accommodations you deserved. Our housekeeping team has been made aware of their missteps and we are all dedicated to paying closer attention to details. We also take the safety of our guests very seriously and we are concerned with your observations regarding the smoke detector. Please reach out to us directly at the hotel so we can address this immediately and obtain ... read more
Teenage girl was rude and overbooked my room. She was in the back with her husband instead of working.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Room was gross, stain on the blankets, shower was backed up, and not very personal staff.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
james, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The shower had hair all over it. The kitchen area was filthy and not clean. The bed was rough and pillows disgusting.
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. Unfortunately we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your n... read more
Manager was tude and she made me miss 4 hours of sleep due to her negligence. She kept calling my room asking me to check out where I’m not suppose to check out until next day. She won’t apologize or make up for it. Bad experience with her
Business response:
Thank you for your review. Please accept our apologies for the service issue you experienced during your stay. We assure you that we have shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Owen Dr.
How is Extended Stay America Select Suites - Fayetteville - Owen Dr. rated?
Extended Stay America Select Suites - Fayetteville - Owen Dr. has a 3.3 star rating with 2,429 reviews.
When is Extended Stay America Select Suites - Fayetteville - Owen Dr. open?
Extended Stay America Select Suites - Fayetteville - Owen Dr. is open now. It will close tomorrow at 12:00 a.m.